Store Facilities & Maintenance Specialist

JD Group; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Join JD Group as a Store Facilities & Maintenance Specialist where you'll oversee regional maintenance across multiple store locations. This role involves vendor management, compliance audits, and ensuring high standards of service delivery. We seek candidates with customer service experience and technical skills to enhance our facilities management team.

Qualifications

• 1-2 years customer service experience preferred.
• General interest in Store Construction & Design valued.
• Basic to intermediate technical skills required.

Responsibilities

• Oversee day-to-day maintenance and facilities management activities.
• Develop strong vendor relationships and evaluate their performance.
• Conduct in-store audits for safety and maintenance compliance.

Skills

Customer Service

Vendor Management

Mechanical Understanding

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CAD

Job description

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store.

Summary :

The Store Facilities & Maintenance Specialist oversees the regional maintenance of JD, Finish Line, and Finish Line Macy’s North America stores. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties :

Accountable for the day-to-day delivery of maintenance and facilities management activities at sites within the region.

Prioritize service requests and handle emergency / escalated calls as needed to ensure timely resolution of issues.

Develop and maintain strong vendor relationships, as well as collaborate effectively with Retail Operations teams.

Assist in evaluating the performance of facilities and maintenance vendors, providing feedback for improvement as necessary.

Coordinate store utilities, including setups and shutdowns for store openings and closings.

Conduct in-store audits for safety and maintenance issues, ensuring compliance with standards.

Perform warranty walks and reviews as required to address any issues promptly.

Participate in the maintenance team's on-call rotation, responding to critical alarms during business hours and scheduled on-call shifts.

Support the development and improvement of written maintenance and operation procedures.

Collaborate with construction implementation teams to ensure maintenance programs and services are set up and executed correctly.

Assist Facilities Managers in tracking work orders, follow-ups, and communication with vendors to ensure timely completion of tasks.

Write, organize, and communicate Standard Operating Procedures (SOPs) to ensure consistency and efficiency in operations.

Take on additional duties and projects as required to support the goals of the Facilities Management team.

Required Education and / or Experience :

We are seeking an individual with one to two years of customer service experience with a general interest in Store Construction & Design. High school diploma or GED equivalent; 1 - 2 years related experience and / or training; or equivalent combination of education and experience. Internal JD Finish Line experience strongly preferred.

Required Computer and / or Technical Skills :

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint. Knowledge of material handling equipment including ability to understand mechanical / electronic controls and wiring diagrams. Able to read construction documents and CAD drawings. Possesses some working knowledge of HVAC, plumbing, electrical, sewer, roofing, commercial construction, fire and safety equipment.Exposure or knowledge of Service Channel is a plus.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit for more than 6 hours per shift

Use hands to finger, handle and feel

Reach with hands and arms

Talk and / or hear

Stand for up to 2 hours at a time regularly

Walk or move from one location to another

Periodically may need to climb, balance, stoop, kneel, or crouch

Lift and / or move up to 10 pounds regularly and up to 50 pounds occasionally

Punctuality and regular attendance consistent with the company’s policies are required for the position.

Average work week is 40 - 50 hours, which can vary depending on business need.

Individual must be available to respond to urgent and / or unpredictable business needs as they arise, including during evenings and some weekends. Accordingly, flexibility and responsiveness, including during non-traditional business hours, is expected and required. Although not guaranteed, weekend demands are likely to arise at least one weekend per month.

The work environment for this position is a moderately noisy office setting with very limited exposure to a moderate to loud warehouse setting.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

EEOC Statement :

The Finish Line, Inc. is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Need accessibility assistance to apply?

Applicants who require accessibility assistance to submit an employment application can either call Finish Line at [phone] or email us at A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)

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