Store Experience Specialist — Elevate Customer Service

R551US The Finish Line, Inc.; Braintree (MA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401K plan

Employee discounts

Job summary

The Finish Line, Inc. is seeking a Store Associate to join our retail team and contribute to delivering exceptional customer experiences at our JD Finish Line locations.

Responsibilities include driving sales, managing daily operations, inventory, and visual merchandising while adhering to health and safety standards. Flexible hours, including weekends and holidays, are required. The role offers 401K and employee discounts as part of the compensation package.

Qualifications

• Experience in retail or similar role, with a track record of achieving sales targets is preferred.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Positive attitude, reliability, and a strong work ethic.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Basic math skills and familiarity with POS systems.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations. Additional duties and projects as required.

Skills

Customer service

Sales

Communication

Flexibility

Job description

The Finish Line, Inc. is seeking a Store Associate to join our retail team and contribute to delivering exceptional customer experiences at our JD Finish Line locations.

Responsibilities include driving sales, managing daily operations, inventory, and visual merchandising while adhering to health and safety standards. Flexible hours, including weekends and holidays, are required. The role offers 401K and employee discounts as part of the compensation package.