Store Experience Leader — Grow, Lead & Delight Pet Parents

PetSmart; Flowood (MS); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Flowood, MS is seeking an Assistant Store Manager Customer Experience to lead daily store operations and elevate the pet parent journey. You will coach team members, drive sales, manage schedules, and uphold safety, service standards, and brand values.

This full-time role emphasizes people leadership, training, and collaboration with store leadership to deliver exceptional experiences, plan events, and execute company initiatives.

Qualifications

• 3 - 5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Leads and supervises store associates to ensure a high-quality customer experience.
• Manages store operations, scheduling, and daily tasks to meet goals.
• Ensures store safety, policies, and procedures are followed.
• Supports in recruiting, training, and development of associates.
• Coordinates staffing and delegates tasks for events and promotions.

Skills

Retail leadership

Customer service

Scheduling

Communication

Computer proficiency

Tools

POS systems

Job description

PetSmart in Flowood, MS is seeking an Assistant Store Manager Customer Experience to lead daily store operations and elevate the pet parent journey. You will coach team members, drive sales, manage schedules, and uphold safety, service standards, and brand values.

This full-time role emphasizes people leadership, training, and collaboration with store leadership to deliver exceptional experiences, plan events, and execute company initiatives.