Store Events Coordinator/Retail Cashier

Michaels Stores; Rapid City (SD); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an enthusiastic Event Coordinator to create memorable experiences for guests. This role involves planning and facilitating various events, including children's birthday parties, while delivering exceptional customer service. You'll engage with clients of all ages, ensuring a fun and creative environment. The ideal candidate will possess strong organizational and communication skills, thrive in a retail setting, and be passionate about providing a delightful shopping experience. Join a team that values creativity and customer satisfaction, and enjoy benefits like health insurance and employee discounts.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Energetic personality with excellent people skills.
• Experience in retail or customer service is required.

Responsibilities

• Plan and coordinate events, ensuring client satisfaction.
• Provide friendly customer service and assist with shopping.
• Maintain store cleanliness and safety standards.

Skills

Customer Service

Event Coordination

Communication Skills

Organizational Skills

Problem-Solving Skills

Retail Experience

Education

High School Diploma

Job description

Store - RAPID CITY, SD

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

1. Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
2. Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
3. Demonstrate and instruct craft projects, perform face painting, and other activities.
4. Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
5. Communicate events with clients and store team members.
6. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
7. Adjust plans and events based on client feedback and needs.
8. Create backup or emergency plans to be executed as needed.
9. Ensure client satisfaction for scheduled events.
10. Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

1. Help customers shop, locate products, and provide solutions.
2. Provide fast and friendly checkout experience.
3. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
4. Educate customers on Voice of Customer (VOC) survey.
5. Assist with Omni channel processes, including BOPIS and SFS.
6. Participate in truck unload, stocking, and planogram (POGs) processes.
7. Complete merchandise recovery and maintenance.
8. Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to SOPs and company policies to ensure legal compliance.
11. Interact respectfully with others; remain positive; promote the organization’s vision and values; serve as a role model.
12. Cross-train in Custom Framing selling and production.
13. Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance.

Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills (written, verbal, nonverbal) and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements and Work Environment

• Ability to stand for long periods.
• Move throughout the store; perform bending, lifting, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves with ladders or equipment.
• Work may include outdoor activities, climate-controlled areas, and some work during nights, weekends, and early mornings.

Applicants must meet legal requirements. Michaels offers benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 if needed.