Store Esthetician Manager

FACE FOUNDRIÉ®️; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading skincare service provider in Madison, Wisconsin, is seeking an Operations Manager to oversee store operations, manage teams, and ensure financial success. This full-time role requires strong customer service skills, experience in financial management, and a Wisconsin Esthetics License. The candidate should thrive in fast-paced environments and be able to adapt to evolving business needs. Availability for nights and weekends is a must.

Qualifications

• Minimum two years of salon management experience preferred.
• Ability to manage personnel including recruitment, training, and performance reviews.
• Strong financial acumen with budget management experience.

Responsibilities

• Ensure high standards in customer experience.
• Meet financial metrics including service revenue and product sales.
• Oversee the delivery of high-quality services and ensure client satisfaction.

Skills

Customer service excellence

Financial management

Coaching and mentoring

Adaptability

Education

Wisconsin Esthetics License

Job description

FACE FOUNDRIÉ Madison coming beginning of 2026!

About FACE FOUNDRIÉ
FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We’re setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting‑edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 60+ locations open and is continuing to expand nationwide. FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Job Description

Operations Responsibilities

• Demonstrates high standards in customer experience
• Meets financial metrics including service revenue, average ticket, client count, rebooking and product sales
• Identifies opportunities for growth such as staffing, scheduling and coaching
• Responsible for the management of all personnel including recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
• Conduct regular performance reviews and provide constructive feedback to enhance team performance
• Create and maintain staff schedules to ensure adequate coverage during peak hours
• Responsible for store's inventory
• Helps forecast sales, growth trajectories and expansion plans

Financial Management

• Implement strategies to achieve and exceed sales targets and profitability goals
• Collaborate with the store owner to develop and manage budget
• Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth

Customer Service

• Oversee the delivery of high‑quality services and ensure client satisfaction
• Co‑create a desirable culture for all staff with store owner
• Ability to handle areas of opportunity, providing resolutions in a timely and professional manner
• Maintain a positive and welcoming environment for clients and staff

Training and Servicing

• Responsible for performing services on guests and leading by example
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and personal goals; possesses coaching and mentoring skills and can verbalize steps to achieve those goals
• Responsible for identifying the professional development needed for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth

Marketing

• Work with owner to develop and execute marketing strategies to attract new clients and retain existing ones
• Coordinate and promote special events, promotions and collaborations to increase salon visibility
• Assist with social media as needed

Additional Qualities

• Highly adaptable, with the ability to shift priorities and assist across multiple areas of the business
• Thrives in a fast‑paced environment
• Maintains a positive attitude toward continuous improvement and evolving processes

Job Types: Full‑time

Availability: Nights and weekends are required

License: Wisconsin Esthetics License required

Experience: Two‑year minimum of Salon Manager experience preferred