Store Dispatcher II

NAPA; Cockeysville (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA is seeking a Delivery Coordinator to dispatch and plan local wholesale deliveries and to lead a team of delivery drivers. You will coordinate deliveries with the store and drivers to ensure high service levels and efficient performance.

The role requires strong leadership, organization, and communication skills, plus the ability to manage multiple tasks in a fast-paced environment. A valid driver’s license and physical ability to lift up to 60 pounds are necessary.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years experience in the retail automotive service industry preferred.
• Strong communication and leadership skills.
• Analytical, problem solving and organizational abilities.
• Must be able to lift up to 60 pounds and stand/walk during shift.
• Valid driver's license required.

Responsibilities

• Assign drivers to deliveries considering product, locations and time of day.
• Track progress of drivers on routes.
• Balance workloads and adjust break times to meet customer needs.
• Record drivers' in/out times for analysis and efficiency.
• Receive and resolve customer requests or complaints.
• Step in as driver during peak delivery times when needed.

Skills

Leadership

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

Job description

Position Mission: Dispatches and plans local deliveries to wholesale customers in a timely and efficientmanner. Coordinates deliveries to all wholesale customers while providing leadership anddirection to a team of delivery drivers. Serves as the link between assigned accounts, thestore, and the drivers to ensure maximum service and high performance standards.Position Performance Measures:· Customer satisfaction· Deliveries completedResponsibilities: The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage theannual store audit process. Where possible use language that ties the job back to the companymission and vision.· Assigns drivers to make deliveries by taking into account product to be delivered,customer locations, and time of day.· Tracks of the progress that drivers make along their routes.· Balances and adjusts workloads, break times, and customer needs when assigning drivers.· Checks drivers’ in and out time and transfer these records into a company’s files foranalysis and improvements in efficiency.· Receives and resolves any requests or complaints made by the customers.· Acts as driver when/if needed during peak delivery times.Experience, Education, and Abilities:· High School Diploma or equivalent work experience required.· 1-2 years prior experience in the retail automotive service industry, preferably in anautomotive part department, dealership, and jobber or retail establishment.· Enjoy working with people in a fast-paced setting; be competitive yet have the ability towork calmly under pressure.· Possess a proactive attitude with superior communication and leadership skills.· Be analytical, possess problem solving, organizational and customer service skills.· Possess a high sense of urgency and be customer oriented.· Ability to handle multiple tasks and time sensitive issues.· Be functionally literate and capable of understanding and recognizing part numbers andline codes to ensure proper selection and delivery of parts, including accurately andrapidly identifying sequence of numbers and letters.· Able to work on feet (stand and walk) for assigned work shift.· Capable of lifting and moving parts and boxes weighing up to 60 pounds.· Possess a valid driver's license.This position offers a starting hourly rate of $22. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.Benefits:Health Insurance: Comprehensive medical, dental, and vision plans.Retirement Plan: 401(k) with company match.Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leaveAdditional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.