Store Director - Miami, FL

Fourth Floor; Miami (FL); On-site; USD 120,000 - 210,000; Full time

Job summary

Fourth Floor in Miami is seeking an experienced Store Director to lead the boutique, drive sales growth, and deliver exceptional service for a distinguished luxury clientele.

You will own overall store performance, develop local partnerships, manage high-value client relationships, and coach the team to elevate every client experience in a fast-paced luxury environment.

Qualifications

• 8+ years luxury retail management experience.
• Proven ability to grow a retail business through partnerships.
• Established client book and relationships in Miami/South Florida.
• Experience with CRM/clienteling platforms and appointment-based selling.

Responsibilities

• Lead store performance across sales, profitability, client development, operations.
• Develop strategies to drive revenue growth, client acquisition, retention and repeat business.
• Build portfolio of high-value clients via personalized outreach, CRM, and appointment selling.
• Coach and retain luxury retail talent.
• Oversee inventory management and visual merchandising.
• Analyze traffic, conversion, KPI metrics and performance data.

Skills

luxury retail management

team leadership

clienteling & CRM

appointment selling

business development

relationships & networking

data-driven decisions

Education

Bachelor's degree or equivalent

Tools

POS systems

CRM platforms

inventory management

reporting tools

Job description

Our client, a luxury fashion and resortwear brand, is seeking an experienced Store Director to lead its Miami location. This individual will own the overall performance of the boutique, with a strong focus on sales growth, luxury clienteling, team leadership, and local business development. The ideal candidate is well connected within the Miami luxury market, brings an established network of high-value clients, and has a proven ability to grow a retail business through relationships, partnerships, and exceptional service.

Key Responsibilities

• Lead overall store performance across sales, profitability, client development, operations, and team performance
• Develop strategies to drive revenue growth, client acquisition, retention, and repeat business
• Build and expand a strong portfolio of high-value clients through personalized outreach, CRM, and appointment selling
• Personally cultivate relationships with top clients while coaching the team to develop their own books of business
• Establish and manage clienteling, outreach, appointment, and acquisition goals across the team
• Develop strategic local partnerships with luxury hotels, resorts, country clubs, residential communities, travel advisors, concierge teams, stylists, and other businesses serving affluent clientele
• Represent the store at networking events, community gatherings, charitable events, and brand activations
• Execute private shopping experiences, client events, styling appointments, and other initiatives designed to generate new business
• Recruit, train, coach, and retain high-performing luxury retail talent
• Analyze traffic, conversion, UPT, AOV, client retention, CRM engagement, appointment conversion, event ROI, and other performance metrics
• Monitor local market trends and competitive activity to identify new business opportunities
• Oversee store operations, inventory management, and visual merchandising standards

Qualifications

• 8+ years of luxury retail management experience with a demonstrated record of driving sales and profitability
• Proven success growing a retail business through client acquisition, networking, partnerships, and community engagement
• Established client book and existing relationships with luxury consumers within the Miami/South Florida market
• Experience developing local partnerships that generate measurable business results
• Strong experience leading, coaching, and developing luxury retail teams
• Deep understanding of luxury clienteling, CRM practices, and appointment-based selling
• Strong commercial acumen and ability to use KPIs and performance data to guide business decisions
• Polished executive presence with exceptional relationship-building and communication skills
• Experience with POS systems, CRM/clienteling platforms, inventory management, and reporting tools
• Bachelor's degree in Business, Fashion Merchandising, Marketing, or a related discipline preferred; equivalent relevant experience considered
• Ability to work a flexible retail schedule and support events and client appointments as needed