Store Department Manager — Lead Team, Drive Sales & Visuals

Hmgroup; City of Syracuse (NY); Vor Ort; USD 52.000 - 82.000; Vollzeit

Benefits dieser Stelle

Health insurance

Wellness programs

Company match retirement plan

Zusammenfassung

H&M in New York City is seeking a Department Manager to lead and inspire the in-store team, ensuring an exceptional omni-channel shopping experience for customers while maintaining visual and commercial standards.

You will recruit, onboard, coach and evaluate staff, plan scheduling, monitor sales and budgets, and collaborate with Visual Merchandiser to keep fashion presentation current. The role emphasizes compliance and customer-centric service.

Qualifikationen

• Strong leadership and communication to guide and develop a store team.
• Ability to set sales and budget goals and create action plans.
• Experience in recruitment, onboarding and performance management.

Aufgaben

• Lead and develop the store team to deliver an excellent omni-channel customer experience.
• Represent the H&M brand positively in customer interactions.
• Identify department strengths and commercial opportunities; act on them.
• Establish and analyze sales and budget goals; implement plans to optimize results.
• Ensure customer service across the store and promote products.
• Promote Hello Member loyalty app and in-store sustainability initiatives.
• Manage department planning, scheduling and daily operations efficiently.
• Ensure procedures and legal requirements in all store areas are followed.
• Collaborate with Visual Merchandiser team to maintain fashion presentation.

Kenntnisse

Leadership

Communication

Analytical thinking

Budgeting & planning

Recruitment & onboarding

Customer focus

Tools

Hello Member app

In-store Care App

Click & Collect

Smart Store

Jobbeschreibung

H&M in New York City is seeking a Department Manager to lead and inspire the in-store team, ensuring an exceptional omni-channel shopping experience for customers while maintaining visual and commercial standards.

You will recruit, onboard, coach and evaluate staff, plan scheduling, monitor sales and budgets, and collaborate with Visual Merchandiser to keep fashion presentation current. The role emphasizes compliance and customer-centric service.