Store Customer Support (LP-04376)

Lamps Plus, Inc.; Pasadena (CA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Employee discounts

Recreational discounts

Job summary

Lamps Plus, Inc. is a leading lighting retailer in the United States, offering mentorship and professional development in a collaborative environment.

The Sales Associate II role provides hands-on experience, training, and opportunities to advance to a Commission Sales Associate I after a training period. Under supervision, you will learn store operations, merchandise handling, and customer service with a focus on sales processes and product knowledge.

Qualifications

• Motivated, energetic individual who enjoys working with people and providing superior customer service.
• Must be able to multi-task and work evenings and weekends.
• Must have a valid driver's license and an automobile to drive to homes for in-home demonstrations/consultations.
• Must be able to lift up to 25 lbs and climb ladders.

Responsibilities

• Receive deliveries and assist with loading/unloading.
• Assist in stocking and merchandising according to style, size, and type.
• Provide customer service and assist customers at the point of sale.
• Handle cash/reading of sales or product availability at registers.

Skills

Customer service

Multi-tasking

Effective communication

Teamwork

Job description

Lamps Plus, the nation’s largest lighting retailer, has a company culture that fosters a collaborative work environment focused on mentorship and professional development. Our Company offers its employees exceptional hands on experience, opportunities for growth, work-life balance, and employee discounts and recreational discounts.

Under the supervision of the Store Manager, Assistant Manager or Support Supervisor the Sales Associate II will learn to perform the various tasks associated with physical operation of the store. During this time the Associate will be exposed to the sales process and sales training opportunities. This role is transitional position and is not offered as a regular long term assignment. Individuals hired into this role will be expected to transition to a fully commission Sales Associate I role after a reasonable training period.

JOB DESCRIPTION

• Receives incoming merchandise delivery and assists with loading and unloading.
• Counts delivery items to verify receipt of merchandise.
• Notifies Store Manager or Support Supervisor of discrepancies or damaged items.
• Arranges merchandise on shelves according to style, size and type.
• May be required to assist with tracking of inventory, tagging, or labeling of shelving.
• Uses care in unpacking, storing, transferring, receiving, hanging or displaying items, to avoid damage and injury.
• May perform clerical duties such as filing, bank deposits, data entry, reports, audits, etc.
• Prepares product for display; includes assembling, inserting bulbs, wiring and pricing of merchandise for the sales floor.
• Performs other auxiliary duties relative to maintenance of stockroom, sales floor, and displays, (I.e., cleans, dusts merchandise, keeps show room aisles clear and lamp cords hidden, etc.) May perform audits to ensure the showroom is properly merchandised.
• May utilize the register or Kiosk to ring out sales or check on product availability. Handles all merchandise and currency in accordance with Corporate Security policies and views training modules when assigned.
• Demonstrates exceptional customer service and focus. May assist with Customer Stock Checks.
• Assist other team members by pulling product and performing merchandise carry-outs for customers.
• Learns and retains product knowledge, design and sales techniques through ongoing education by means of training videos, literature and seminars. Completes sales training modules in a timely manner.
• Performs other duties which may be assigned.

JOB REQUIREMENTS

• Motivated, energetic individual who enjoys working with people and providing superior customer service.
• Position requires a valid driver's license and an automobile to drive to homes to conduct in home demonstrations/consultations.
• Must be able to multi-task.
• Must be able to climb ladders and lift up to 25 lbs.
• Must be available to work evenings and weekends.
• Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.

Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.