Store Customer Service Specialist (Shared-Multiple Locations)

Sherwin-Williams; Madison (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Store Customer Service Specialist to enhance retail operations and customer satisfaction. This role is vital for interacting with both wholesale and retail customers, ensuring their needs are met through expert product recommendations and solutions. Ideal candidates will possess strong customer service skills and a willingness to work flexible hours, including evenings and weekends. Join a supportive environment that values health, career growth, and community connection, and help create possibilities for customers every day.

Benefits

Health Benefits

Career Growth Opportunities

Community Connection Programs

Qualifications

• Must be at least 18 years old and legally authorized to work.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Maintain precise work order files and formulas.

Skills

Customer Service

Sales Skills

Problem Solving

Multilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

Store Customer Service Specialist (Shared-Multiple Locations)

Join to apply for the Store Customer Service Specialist (Shared-Multiple Locations) role at Sherwin-Williams.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are also responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, staying updated with product features, and maintaining high standards of product quality and store appearance. The role involves achieving excellent customer service while meeting sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and according to policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable about products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Qualifications

• Must be at least 18 years old
• Legally authorized to work in the country without sponsorship
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodations
• Willingness to work flexible hours, including evenings and weekends

Preferred Qualifications

• High School diploma or GED
• At least 1 year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Multilingual abilities, especially in Spanish

About Us

At Sherwin-Williams, we aim to inspire and improve the world by coloring and protecting what matters. We offer a supportive environment with benefits focused on health, career growth, and community connection. Join us to create your possibilities.

Application Process

1. Apply online at our Careers page.
2. Complete a digital interview via HireVue, typically within 7 days of invitation.
3. Attend an in-store interview if selected.

We offer competitive benefits and are committed to equal employment opportunity. We consider qualified applicants with criminal records and prioritize veteran applicants.