Customer Care Representative

Envista Holdings Corporation; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Care Representative to join their dynamic team. In this role, you'll be the first point of contact for customers, addressing inquiries about order status and product information. Your ability to meet sales goals and maintain a professional demeanor will be essential. This position offers the chance to develop your skills in a supportive environment while contributing to customer satisfaction. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity could be the perfect fit for you.

Qualifications

• 2-3 years in a customer service role required.
• High school diploma or equivalent; Associate's degree is a plus.

Responsibilities

• Answer customer calls regarding order status and pricing.
• Resolve level 1 and level 2 technical issues over the phone.

Skills

Customer Service

Sales Skills

Problem Solving

Attention to Detail

Communication Skills

Education

High School Diploma

Associate's Degree

Tools

Oracle CRM

Microsoft Word

Microsoft Excel

Job description

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• Answers customer calls related to order status and product or pricing information.
• Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or Skype functions.
• Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.
• Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.
• Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.
• Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.
• Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer's satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.
• Complete special projects and other business tasks as assigned by supervisor.
• Resolve level 1 and level 2 technical issues over the phone
  
  

Madison,WI

Position Description

• Answers customer calls related to order status and product or pricing information.
• Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or Skype functions.
• Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.
• Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.
• Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.
• Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.
• Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer's satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.
• Complete special projects and other business tasks as assigned by supervisor.
• Resolve level 1 and level 2 technical issues over the phone
  
  

Required Education And Experience

• 2-3 years in a customer service role.
• High school diploma or equivalent. Associates degree is a plus.
  
  

Preferred Skills And Abilities

• Experience with Oracle or another CRM preferred.
• 3+ years call center experience.
• 2 years of inside or outside sales managing a prospect database is a plus.
• Attention to detail and ability to prioritize
• Proficient in order processing, customer service and telephone skills.
• Ability to process orders with minimal to no errors.
• Demonstrates conflict resolution and problem-solving skills.
• Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.
• Excellent written and oral communication skills. Uses proper grammar and spelling.
• Ability to deliver on monthly sales targets.
• Able to sit and talk on a cordless headset for extended periods. Job Ref: R5000231

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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