Store Customer Service Specialist (Shared-Multiple Locations)

The Sherwin-Williams Company; Beaver Dam (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Customer Service Specialist to enhance customer satisfaction and drive sales. This role is pivotal in ensuring customers receive tailored solutions and support, fostering strong relationships with both retail and wholesale clients. You will be responsible for processing transactions, maintaining product quality, and achieving sales targets. If you are passionate about delivering exceptional service and thrive in a dynamic retail environment, this opportunity is perfect for you. Join an innovative team where your contributions will directly impact customer experiences and store success.

Qualifications

• Must be at least 18 years old and legally authorized to work.
• Ability to lift/carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Sales Skills

Communication Skills

Problem Solving

Education

High School diploma or GED

Job description

Customer Service Specialist

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are expected to resolve customer concerns promptly, ensure maximum client satisfaction, stay updated on product features, and maintain high quality and visual standards of the products and store. The role involves achieving excellent customer service while consistently meeting sales goals.

Job Responsibilities

1. Ensure high levels of customer satisfaction through excellent sales service.
2. Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
3. Build productive trust relationships with wholesale and retail customers.
4. Process sales transactions accurately following policies and procedures.
5. Achieve sales goals on a monthly, quarterly, and yearly basis.
6. Maintain precise work order files and formulas.
7. Pull appropriate products from the sales floor or warehouse.
8. Tint and mix products as needed to customer specifications.
9. Stock shelves and set up displays.
10. Clean store equipment.
11. Load and unload delivery trucks and assist in making deliveries as needed.
12. Maintain in-stock and presentable conditions in assigned areas.
13. Remain knowledgeable about products offered and discuss available options.
14. Comply with inventory control procedures.
15. Suggest ways to improve sales.

Minimum Requirements

• Must be at least 18 years old.
• Legally authorized to work in the country without sponsorship now or in the future.
• Valid, unrestricted Driver's License.
• Ability to retrieve materials from shelves and lift/carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation.
• Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications

• High School diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Experience selling paint and related products.
• Experience operating tinting and mixing equipment.
• Ability to read, write, understand, and communicate in more than one language, including Spanish.