Store Customer Service Specialist

Sherwin-Williams; Corpus Christi (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to enhance the retail experience. This role requires a passion for customer satisfaction and the ability to recommend products effectively. You will engage with customers, resolve concerns, and contribute to achieving sales goals. Ideal candidates will possess strong communication skills and a commitment to maintaining high visual standards. Join a dynamic team where your contributions will directly impact customer experiences and store success. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you.

Qualifications

• Must be at least 18 years old and authorized to work in the U.S.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.

Skills

Customer Service

Sales Skills

Communication

Problem Solving

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. This access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The individual selected for this role will be expected to work at Store #7406, located at: 5301 Everhart Rd Ste A, Corpus Christi, TX 78411-4839.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship for a work visa now or in the future
• Ability, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
• If internal, must have completed all HR Cloud eLearning courses required for the current position

Preferred Qualifications:

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with customers
• Process sales transactions accurately and according to policies
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull products from the sales floor or warehouse as needed
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales