Store Counter Lead — Customer Experience & Sales

MURPHY WALL PRODUCTS INTERNATIONAL INC; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Profit sharing plan (retirement plan)

Job summary

Murphy Wall Products International Inc in Fort Worth, TX is seeking an experienced store manager to oversee all store functions and staff, ensuring excellent customer service and product knowledge in line with the company mission and values. You will open/close on schedule, greet customers, resolve complaints, train staff, manage inventory and invoicing, process payments, and keep displays stocked.

A strong background in retail management and P&L accountability is preferred.

Qualifications

• High school diploma or GED required.
• Experience in retail management or store management preferred.
• P&L accountability experience is a plus.

Responsibilities

• Open and close store on time for all scheduled shifts.
• Greet customers and answer questions to meet their needs.
• Address customer complaints promptly and coordinate with staff.
• Train employees to upsell products based on customer needs.
• Oversee loaders and assist team as needed.
• Ensure forklift checklist is current and forklift maintained.
• Complete daily invoicing and financials following procedures.
• Process cash, check and credit card payments accurately.
• Maintain registers and send daily information to Fort Worth.
• Store and organize goods in warehouse and assist with ordering.
• Perform monthly and quarterly inventory counts and monitor shrink.
• Keep merchandise stocked on displays and schedule deliveries.
• Notify Director of Sales if customers stop buying or competitors seen.
• Review Salesman Call Reports daily to identify potential customers.
• Monitor aging reports and assist with customer collections.
• Keep items on the sales floor 100% stocked.
• Maintain profitability through sales growth and controllable expenses.
• Keep showroom, floors and counters clean with full displays.
• Bilingual abilities are a plus.

Skills

Customer service

Retail sales

Team leadership

Inventory management

Cash handling

Education

High School Diploma or GED

Tools

Cash register / POS

Inventory software

Job description

Murphy Wall Products International Inc in Fort Worth, TX is seeking an experienced store manager to oversee all store functions and staff, ensuring excellent customer service and product knowledge in line with the company mission and values. You will open/close on schedule, greet customers, resolve complaints, train staff, manage inventory and invoicing, process payments, and keep displays stocked.

A strong background in retail management and P&L accountability is preferred.