Store Consultant: Printing, Signs & Shipping Expert

FedEx Office; San Rafael (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

FedEx Office in California seeks a Store Consultant to deliver a positive customer experience across printing, signs & graphics, and shipping. You will take orders, provide pricing and product information, coordinate store activities and manage a production queue, ensuring timely, accurate and high‑quality results.

The role requires strong communication, the ability to handle multiple tasks, and a proactive approach to problem solving in a fast‑paced retail environment.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

FedEx Office in California seeks a Store Consultant to deliver a positive customer experience across printing, signs & graphics, and shipping. You will take orders, provide pricing and product information, coordinate store activities and manage a production queue, ensuring timely, accurate and high‑quality results.

The role requires strong communication, the ability to handle multiple tasks, and a proactive approach to problem solving in a fast‑paced retail environment.