Store Consultant: Printing, Shipping & Customer Care

FedEx Office; Naperville (IL); On-site; USD 52,580,000 - 61,807,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Office in Naperville, IL is looking for a Store Consultant who delivers a positive customer experience and guides customers through print, signs & graphics, and shipping services. You will take orders, quote pricing, and operate print and shipping equipment while assisting teammates and maintaining store standards.

You will manage production queues, handle complex projects, and ensure accuracy in pricing and service recommendations, contributing to a fast-paced, customer-first environment.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions.
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Processes financial transactions using a Point of Sale (POS) system, including handling cash and making change.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office in Naperville, IL is looking for a Store Consultant who delivers a positive customer experience and guides customers through print, signs & graphics, and shipping services. You will take orders, quote pricing, and operate print and shipping equipment while assisting teammates and maintaining store standards.

You will manage production queues, handle complex projects, and ensure accuracy in pricing and service recommendations, contributing to a fast-paced, customer-first environment.