Store Consultant: Printing, Signs & Shipping

FedEx Office; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Office in Chicago seeks a Store Consultant to deliver a top-notch customer experience, leveraging consultative selling for printing, signs & graphics, and shipping services. You will take orders, price items, manage the production queue, and operate a range of printing equipment while keeping the store safe and organized.

The role emphasizes helping customers, coordinating tasks, and maintaining strong product knowledge across FedEx Office offerings in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.

Skills

Excellent verbal and written

Education

High school diploma or equivalent

Job description

FedEx Office in Chicago seeks a Store Consultant to deliver a top-notch customer experience, leveraging consultative selling for printing, signs & graphics, and shipping services. You will take orders, price items, manage the production queue, and operate a range of printing equipment while keeping the store safe and organized.

The role emphasizes helping customers, coordinating tasks, and maintaining strong product knowledge across FedEx Office offerings in a fast-paced retail environment.