Store Consultant: Printing, Graphics & Shipping

FedEx Office; Charlotte (NC); On-site; USD 40,116,000 - 51,577,000; Full time

Job summary

FedEx Office in Charlotte is seeking a Store Consultant to deliver a positive customer experience across print, signs & graphics, and shipping services. You will take orders, provide pricing, and recommend FedEx Office products to meet customer needs.

The role requires standing for long periods, lifting up to 55 pounds, and operating printing and shipping equipment with minimal supervision. A high school diploma and strong communication skills are essential.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions.
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.

Skills

Customer service

Verbal communication

Written communication

Consultative selling

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office in Charlotte is seeking a Store Consultant to deliver a positive customer experience across print, signs & graphics, and shipping services. You will take orders, provide pricing, and recommend FedEx Office products to meet customer needs.

The role requires standing for long periods, lifting up to 55 pounds, and operating printing and shipping equipment with minimal supervision. A high school diploma and strong communication skills are essential.