Store Consultant: Print & Shipping Expert

FedEx Corporation; Woodlawn (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Office is seeking a Store Consultant in the United States (Maryland) to deliver a positive customer experience through consultative selling of printing, signs, graphics, and shipping services. You will take orders, provide pricing, handle transactions at a POS, and coordinate store activities while maintaining the production queue and equipment.

The role requires strong communication, the ability to stand for long periods, and physical tasks like lifting up to 55 pounds.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

FedEx Office is seeking a Store Consultant in the United States (Maryland) to deliver a positive customer experience through consultative selling of printing, signs, graphics, and shipping services. You will take orders, provide pricing, handle transactions at a POS, and coordinate store activities while maintaining the production queue and equipment.

The role requires strong communication, the ability to stand for long periods, and physical tasks like lifting up to 55 pounds.