Store Co-Manager: Lead Operations & Service

Books A Million; Matthews (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Health Insurance

401(k) with company match

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

2nd and Charles is seeking a dedicated Co-Manager to oversee daily store operations in Matthews, NC, working with the management team to maximize sales and service. The candidate will drive merchandising execution and ensure adherence to store standards.

The role requires supervisory experience and a strong focus on customer satisfaction, staff development, and operational efficiency within a busy retail environment.

Qualifications

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Successful completion of all required background screenings

Responsibilities

• Operates the store as the Manager On Duty with the management team.
• Maximizes profits and customer service while following company policies.
• Maintains security and serves as a key-holding manager.
• Handles customer complaints to a satisfactory conclusion.
• Maintains merchandising, cleanliness, and operational efficiency.
• Keeps stock levels and cadencing within monthly budget.
• Trains and develops associates and leads.
• Coordinates effective communication via daily briefings and meetings.
• Audits buyback and handles deposits as needed.
• Consults with the General Manager on performance.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management

Communication

Cash Handling

Customer Service

Education

High school diploma or equivalent

Some college

Tools

POS System

Job description

2nd and Charles is seeking a dedicated Co-Manager to oversee daily store operations in Matthews, NC, working with the management team to maximize sales and service. The candidate will drive merchandising execution and ensure adherence to store standards.

The role requires supervisory experience and a strong focus on customer satisfaction, staff development, and operational efficiency within a busy retail environment.