Store Clerks

LITTLE GENERAL STORE INC; Harts (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Little General Store Inc is seeking a Customer Service Representative to be the primary customer contact, handle transactions, stock shelves, and maintain store cleanliness and safety. Applicants must be at least 18 years old to sell tobacco, lottery products and alcohol, with English literacy required.

The role includes greeting customers, assisting with product locations, upselling, processing payments, and enforcing lottery, alcohol and tobacco regulations while supporting loyalty programs

Qualifications

• Customer service experience preferred.
• Ability to handle cash transactions accurately.
• Upsell related products to increase sales.
• Strong communication and interpersonal skills.
• English literacy required (read, write, speak).

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome customers with a smile.
• Help customers locate products and answer questions.
• Record sales on a cash register and provide correct change.
• Follow state laws for lottery, alcohol and tobacco sales.
• Promote enrollment in loyalty programs (Plenti, BP, etc.).

Skills

Customer service

Cash handling

Upselling

Retail sales

English proficiency

Job description

Position Overview: The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and alcohol.Position Classification: Full Time or Part TimePosition Reports To: Retail Store Manager and/or Assistant ManagerMinimum Education: Must be able to speak, read and write in English.Physical Demands:• Ability to lift, push, pull, and carry boxes and /or equipment weighing up to 50 pounds;• Ability to stand and walk for extended periods of time (95%), Sitting (5%);• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;• Ability to use close, distant, color and peripheral vision, depth perception and visual focus.• Ability to smell and identify odors;• Ability to clearly hear and interpret voice commands and telephone communications;Primary Responsibilities:1. Present a well-groomed, professional image at all times.2. Have a positive attitude. Greet and welcome all customers with a smile.3. Help customers locate product(s) whenever necessary.4. “Upsell” related products whenever appropriate.5. Record all sales on cash register and collect payment. Provide correct change if required.6. Understand all approved payment systems and transaction processes.7. Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.8. Promote enrollment and participation in all Loyalty Programs. (Plenti, BP, etc.)9. Closely observe property and report any suspicious activity to the Manager on duty.10. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on duty.11. Report any malfunctioning equipment or systems to the Manager on duty.12. Stock coolers and shelves to ensure products are available and properly priced.13. Maintain sanitary conditions in all food service areas to meet local health standards.14. Actively participate in cleaning and maintaining a safe store.15. Adhere to Locked Door policy if in effect.16. Understand and be able to execute all security and emergency protocols.17. Report any customer accident or injury the Manager on duty.18. Understand and adhere to all Little General corporate and handbook policies.19. Report any problem to the Manager on Duty.20. Complete Daily Shift Report at the end of each shift.21. Other duties as may be assigned.