Store Clerks

LITTLE GENERAL STORE INC; Ansted (WV); On-site; USD 26,000 - 38,000; Full time

Job summary

LITTLE GENERAL STORE INC is seeking a Customer Service Representative in West Virginia. The role handles sales, assists customers, and helps keep the store stocked and safe.

You will greet customers, upsell products, process payments, and follow state rules for lottery, alcohol, and tobacco. This position offers full-time or part-time hours, with a focus on delivering friendly service, managing loyalty program enrollments, and maintaining a clean, well-organized store environment for all

Qualifications

• Must be able to speak, read and write in English.
• Ability to lift up to 50 pounds and stand for long periods.
• Compliance with health and safety regulations in daily duties.
• Capable of handling cash and using POS/payments systems.
• Must be at least 18 years old to sell tobacco, lottery, and alcohol.

Responsibilities

• Greet customers warmly and maintain a professional image.
• Assist customers in locating products and provide upsell opportunities.
• Record sales on the cash register and provide accurate change.
• Understand and follow state rules for lottery, alcohol, and tobacco.
• Promote loyalty programs and enroll customers where applicable.
• Monitor store appearance, stock levels, and pricing.
• Keep the store clean, stocked, and safe for customers.
• Report suspicious activity and equipment issues to management.
• Complete daily shift reports and adhere to store policies.

Skills

Customer service

Cash handling

Upselling

Loyalty programs

Security awareness

Stock management

Sanitation

Safety protocols

Shift reporting

Education

English literacy (read/write)

Tools

POS systems

Cash register

Job description

Position Overview: The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and alcohol.Position Classification: Full Time or Part TimePosition Reports To: Retail Store Manager and/or Assistant ManagerMinimum Education: Must be able to speak, read and write in English.Physical Demands:Ability to lift, push, pull, and carry boxes and /or equipment weighing up to 50 pounds;Ability to stand and walk for extended periods of time (95%), Sitting (5%);Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;Ability to use close, distant, color and peripheral vision, depth perception and visual focus.Ability to smell and identify odors;Ability to clearly hear and interpret voice commands and telephone communications;Primary Responsibilities:1. Present a well-groomed, professional image at all times.2. Have a positive attitude. Greet and welcome all customers with a smile.3. Help customers locate product(s) whenever necessary.4. “Upsell” related products whenever appropriate.5. Record all sales on cash register and collect payment. Provide correct change if required.6. Understand all approved payment systems and transaction processes.7. Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.8. Promote enrollment and participation in all Loyalty Programs. (Plenti, BP, etc.)9. Closely observe property and report any suspicious activity to the Manager on duty.10. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on duty.11. Report any malfunctioning equipment or systems to the Manager on duty.12. Stock coolers and shelves to ensure products are available and properly priced.13. Maintain sanitary conditions in all food service areas to meet local health standards.14. Actively participate in cleaning and maintaining a safe store.15. Adhere to Locked Door policy if in effect.16. Understand and be able to execute all security and emergency protocols.17. Report any customer accident or injury the Manager on duty.18. Understand and adhere to all Little General corporate and handbook policies.19. Report any problem to the Manager on Duty.20. Complete Daily Shift Report at the end of each shift.21. Other duties as may be assigned.