Store Associate - Customer Service & Donor Support

GOODWILL; Chattanooga (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discount

401K and Roth retirement with company

Medical insurance and HSA

Dental and vision insurance

Paid Time Off (PTO)

Life insurance

Job summary

Goodwill Industries of the Greater Chattanooga Area is seeking a Store Associate to support our mission in the Chattanooga community. You will assist customers and donors, maintain the sales floor, and help load/unload trucks while upholding Goodwill policies.

Join a friendly, dependable team focused on service, security of assets, and ongoing training. This role emphasizes collaboration, punctuality, and a strong work ethic within a charitable retail environment.

Qualifications

• Experience delivering excellent customer service.
• Ability to work with donors and shoppers in a retail setting.
• Strong communication and teamwork skills.
• Dependable attendance and reliability.

Responsibilities

• Provide excellent customer service to customers and donors while directing complaints to management.
• Effectively transition product to the retail sales floor with attention to detail and urgency.
• Abide by the policies and procedures as set forth by Goodwill.
• Ensure security of all company assets and donations.
• Perform general sales floor and production area duties and cross train in all work areas.
• Effectively communicate with management, peers, and customers.
• Assist in loading and unloading of Goodwill trucks and trailers.
• Maintain a neat, clean, and organized production work area and retail sales floor at all times.
• Adhere to safety and security practices including reporting safety hazards and injuries to Management.
• Attend and complete all training and meetings as required.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Punctuality

Communication

Job description

Goodwill Industries of the Greater Chattanooga Area is seeking a Store Associate to support our mission in the Chattanooga community. You will assist customers and donors, maintain the sales floor, and help load/unload trucks while upholding Goodwill policies.

Join a friendly, dependable team focused on service, security of assets, and ongoing training. This role emphasizes collaboration, punctuality, and a strong work ethic within a charitable retail environment.