Store Associate

Habitat for Humanity Portland Region; Portland (OR); On-site; USD 24,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

Life insurance

Paid family and medical leave

Job summary

Habitat for Humanity Portland Region is seeking a part-time Store Associate to support day-to-day retail operations at our Portland area stores. You will greet customers, process donations, price items, and help volunteers while delivering friendly, efficient service.

This role requires a minimum of one year in customer service, a willingness to lift items over 50 pounds, and the ability to work with team members and leadership.

Qualifications

• At least one year of customer service experience.
• Ability to work with staff and volunteers.
• Maintain a clean and organized work environment.
• Ability to lift 50+ pounds.
• Willingness to learn to use store equipment.
• Willingness to learn and follow safety requirements.
• Bi-lingual in Spanish (desirable).

Responsibilities

• Provide customer service, cashiering, and greeting of customers.
• Greet donors, inspect donations, and accept items that meet criteria.
• Guide volunteers to support tasks.
• Process and price donations.
• Stock merchandise on the sales floor.
• Clean and organize store areas and back rooms.
• Assist donation pickup drivers with residential and business pickups.
• Engage customers and community in Habitat's mission and events.
• Support other ReStore locations as needed.

Skills

Customer service

Teamwork

Cashiering

Communication

Time management

Safety awareness

Tools

Forklift

Pallet jack

Dolly

Job description

Time Commitment: Part time, hourly non-exempt

Level: B

Compensation: $17.34/hour to $20.61/hour; We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more.

*For details on the compensation, see Your Compensation section below.

Application Deadline:

Applications for this position will be accepted until the role is filled. Review of late applications is conducted at the discretion of the hiring manager.

Note to Candidates:

We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described. We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We recognize that requirements for educational and experience minimums create unnecessary barriers for under-served populations in pursuing employment opportunities in which they may be successful. In considering this alongside our Equity practices, we have removed educational and experience minimum requirements to focus on candidates’ abilities to excel based on the responsibilities of the position. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.

Who You Are:

You are responsible for working with the store’s team members and volunteers to manage all aspects of day-to-day retail operations as needed and directed by leadership. A typical shift involves loading and unloading vehicles, guiding volunteers, cashiering, and providing customer service. Store Associates are expected to perform all tasks safely, efficiently, and effectively, and to use polite and respectful communication with co-workers, volunteers, and customers. This position requires energy and motivation as well as a connection to the Habitat mission.

Who we are:

At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick-and-mortar stores, one warehouse, and numerous construction sites in Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego.

Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of team members, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our team members engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.

Please visit our website and social media pages to learn more.

You’ll be responsible for:

• Customer service excellence, including greeting and assisting customers, loading and measuring items, answering questions, and cashiering
• Greet donors, accept and inspect donations that meet our criteria, and decline those that do not
• Guide volunteers to ensure they are supported in completing tasks assigned by team members
• Process and price donations
• Stock merchandise on the sales floor
• Clean and organize the store, including receiving areas, break rooms, restrooms, and outdoor areas
• Assist donation pick-up drivers with residential and business pickups as needed; this can be included in the team member's weekly schedule
• Engage customers, donors, and community members in Habitat's mission by sharing events, details of Habitat builds, volunteer opportunities, and inviting them to participate in donation round-up initiatives.
• Support other ReStore locations as needed

To be successful in this role, you possess:

• One year of customer service experience
• Skill of working in a team with staff and volunteers, following the lead and direction of leadership
• Ability and desire to maintain a clean and organized work environment
• Time management skills, including managing donation flow urgency and timely arrival for shifts
• Ability, or willingness to learn, to correctly and safely use tools and equipment, such as a forklift, pallet jack, and dolly
• Knowledge of, and desire to follow, safety requirements as well as the ability to ensure that store team members do the same
• Knowledge of, or willingness to learn, communication tools, such as telephone, email, and 2-way radio
• Ability to adapt to a changing work environment, and learn new operations skills as the program develops

*Any combination of formal education, paid work experience, unpaid/volunteer experience, and life experience will be considered.

To be considered above and beyond the average candidate in this role, you’ll also:

• Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position.
• Bi-lingual in Spanish

Your work environment and physical demands:

• You will spend your workday in an open warehouse and retail environment.
• Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• This means you will frequently lift, move, and/or load items over 50 pounds with mechanical or co-worker assistance.

Your Work Schedule:

• 2-19 or 20-29 hours a week, potentially including Saturday and Sunday as required by your manager.
• Current store hours: Wednesday – Monday 10am-6pm, Tuesday 11 am – 2 pm.
• Shifts may be scheduled to accompany donation pick-ups, providing a variety of work experiences.
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region

Your Compensation:

We aim to offer equitable pay and benefits and are committed to transparency in compensation. Basing compensation on a candidate’s willingness and/or ability to negotiate leads to inequities and bias in how employees are compensated.

We determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidate’s competencies for the role demonstrated during the hiring process. Successful candidates are typically hired within the first half of the Pay Range and receive scheduled incremental increases. When starting in this position, your compensation will generally be between $17.34 per hour to $20.61 per hour. The full range for this position is $17.34 per hours to $24.28 per hour.

Your Benefits Package:

We offer a comprehensive benefits package that includes:

• Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
• 3% matching 403(b) retirement savings plan (for 20-29 hrs)
• Transportation Spending Accounts (TSA)
• Employee Assistance Program (EAP)

Candidates are reviewed by the hiring manager and the hiring team. Selected candidates will be invited to participate in a screening phone call or virtual meeting. The final round of candidates will be invited to interview in-person with the hiring team. Occasionally we may request that finalists complete a second round of in-person interviews. We appreciate the time and effort that you put into this process.

If offered the position, and prior to starting work, you will be asked to complete a background check that includes a criminal record history record and motor vehicle record. Information from your background check will not necessarily preclude employment but will be considered in determining your suitability for this position.

Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ the best-qualified people for all our positions in a manner that does not discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.