ReStore Manager

Habitat for Humanity of the Charlotte Region; Charlotte (NC); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Dental/vision insurance

PTO

Casual environment

403(b) match

Career development

Job summary

Habitat for Humanity of the Charlotte Region is seeking a ReStore Manager to oversee daily operations at Wilkinson Restore in Charlotte, NC. The role involves driving financial success, managing staff, and maintaining strong donor and customer relations.

The position requires 5+ years of management experience, strong leadership, and proficiency with MS Office and POS systems. A commitment to Habitat’s mission and flexible scheduling, including some evenings and Saturdays, is essential.

Qualifications

• Experience with MS Office programs.
• Basic math and POS experience.
• Strong verbal and written communication skills.
• Budget and expense tracking experience.
• Management and Customer Service experience (5+ years of management required).
• Strong leadership skills.
• Basic HR skills.
• Ability to multi-task.
• Show initiative.
• Ability to support Habitats Mission, Vision and Core Values.

Responsibilities

• Oversee daily store operations and financial success.
• Lead and develop ReStore staff; interview, hire, train, and evaluate.
• Maintain customer and donor relations and ensure excellent service.
• Monitor sales performance, inventory, and expenses against budget.
• Ensure store safety and regulatory compliance.
• Collaborate with other departments (IT, HR, Accounting).
• Prepare reports and end-of-day documentation.
• Maintain a presentable, professional store environment.

Skills

MS Office

Basic math

Verbal and written communication

Budget tracking

Management and customer service

Leadership

HR basics

Multi-tasking

Initiative

Mission alignment

Job description

Job Details

Job Location: Wilkinson Restore - Charlotte, NC 28208 Position Type: Full-time, Exempt Job Shift: Rotating - Monday through Saturday Job Category: Retail Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training.

As a ReStore Manager, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning a 403(b) with 3% organizational match

Basic Functions

Responsibilities include overseeing the daily operations, financial success, team development, customer/donor relations, and overall management of the store.

Essential Functions (Other duties may be assigned)

• Achieve financial objectives by monitoring daily sales in comparison to budget, controlling inventory, reviewing store P&L/GL monthly, managing expenses, analyzing variances, and initiating corrective actions when discrepancies arise.
• Control and monitor purchased inventory through weekly cycle counts and monthly inventories
• Develop and research plans for continued store growth
• Ensure store compliance with operational and safety policies and procedures
• Daily management of ReStore Staff, including basic HR functions such as: interviewing, hiring, counselling, training, development, and termination
• Maintain legal and safety requirements of the store
• Consistently provide an exceptional level of both internal and external customer service
• Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, HIPs (Homeowners in Progress) and Community Service Workers
• Ensure an exceptional meaningful volunteer, customer, donor, HIP and Community Service Worker experience
• Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others
• Maintain a safe and clean environment for employees, volunteers and customers
• Represent Habitat in a positive, professional manner
• Interact and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc)
• Ability to read, count, and accurately complete reports and all end-of-day documentation
• Regular and reliable job attendance
• Adhere to schedule
• Maintain a presentable appearance, including ReStore appropriate attire
• Ability to adhere to Habitats Code of Conduct policies and other policies
• Valid drivers license and the ability to be insured by Habitats insurance provider
• Have a personal and reliable vehicle that you can use for business purposes, on occasion
• Habitat Charlotte Region-related tasks as requested by supervisor

Qualifications Knowledge/Skills Required

• Experience with MS Office programs
• Basic math and POS experience
• Strong verbal and written communication skills
• Budget and expense tracking experience
• Management and Customer Service experience (5+ years of management required)
• Strong leadership skills
• Basic HR skills
• Ability to multi-task
• Show initiative
• Ability to support Habitats Mission, Vision and Core Values

Physical Requirements

• Ability to stand for extended periods of time
• Ability to move merchandise throughout the store
• Ability to perform repetitive movements over long periods of time
• Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
• Ability to work flexible schedule, including evenings, Saturdays, and holidays
• Ability to obtain Forklift Certification and operate a forklift on a regular basis
• Ability to climb steps to Forklift cab

Interactions

Internal Interactions: Habitat Staff

External Interactions: Customers, Volunteers, Homeowners, Donors, Community Service Workers

Level of Authority: Demonstrate leadership to team members and volunteers

Operates under minimal supervision

Reports directly to the VP of Retail Operations

Estimated Time Commitment: 40-45 hours / week, Rotating Monday-Saturday schedule.

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace.

A pre-employment drug screen and background check is required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities.

People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.