Store Associate

Habitat for Humanity; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading nonprofit organization is seeking a Store Associate in Portland to manage retail operations and assist customers. The role involves customer service, managing donations, and supporting volunteers. Ideal candidates will have customer service experience and a commitment to the organization's mission. Competitive hourly pay and comprehensive benefits are offered.

Benefits

100% employer-paid health insurance premium

Generous paid time off

403(b) retirement savings plan with matching

Qualifications

• One year of customer service experience.
• Ability to maintain a clean and organized work environment.
• Willingness to learn to use tools and equipment.

Responsibilities

• Provide customer service excellence and assist customers.
• Guide volunteers and process donations.
• Maintain cleanliness and organization of the store.

Skills

Customer service

Teamwork

Time management

Communication

Adaptability

Education

Any qualifying combination of education, certification, and experience

Job description

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This range is provided by Habitat for Humanity. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.34/hr - $20.61/hr

You are responsible for working with the store's team members and volunteers to manage all aspects of day-to-day retail operations as needed and directed by leadership. A typical shift involves loading and unloading vehicles, guiding volunteers, cashiering, and providing customer service. Store Associates are expected to perform all tasks safely, efficiently, and effectively, and to use polite and respectful communication with co-workers, volunteers, and customers. This position requires energy and motivation as well as a connection to the Habitat mission.

You'll Be Responsible For

• Customer service excellence, including greeting and assisting customers, loading and measuring items, answering questions, and cashiering
• Greet donors, accept and inspect donations that meet our criteria, and decline those that do not
• Guide volunteers to ensure they are supported in completing tasks assigned by team members
• Process and price donations
• Stock merchandise on the sales floor
• Clean and organize the store, including receiving areas, break rooms, restrooms, and outdoor areas
• Assist donation pick-up drivers with residential and business pickups as needed; this can be included in the team member's weekly schedule
• Support other ReStore locations as needed
  
  

To Be Successful In This Role, You Possess

• One year of customer service experience
• Skill of working in a team with staff and volunteers, following the lead and direction of leadership
• Ability and desire to maintain a clean and organized work environment
• Time management skills, including managing donation flow urgency and timely arrival for shifts
• Ability, or willingness to learn, to correctly and safely use tools and equipment, such as a forklift, pallet jack, and dolly
• Knowledge of, and desire to follow, safety requirements as well as the ability to ensure that store team members do the same
• Knowledge of, or willingness to learn, communication tools, such as telephone, email, and 2-way radio
  
  

Ability to adapt to a changing work environment, and learn new operations skills as the program develops

To be considered above and beyond the average candidate in this role, you'll also:

• Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position.
• Volunteer experience
• Bi-lingual in Spanish
  
  

Your work environment and physical demands

• You will spend your workday in an open warehouse and retail environment.
• Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• This means you will frequently lift, move, and/or load items over 50 pounds with mechanical or co-worker assistance.
  
  

Your Work Schedule

• 40 hours a week, potentially including Saturday and Sunday as required by your manager.
• Current store hours: Wednesday - Monday 10am-6pm, Tuesday 11 am - 6 pm.
• Shifts may be scheduled to accompany donation pick-ups, providing a variety of work experiences.
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region
  
  

Your Compensation

We determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidate's competencies for the role demonstrated during the hiring process. Successful candidates are typically hired within the first half of the Pay Range and receive scheduled incremental increases. When starting in this position, your compensation will generally be between $17.34 per hour to $20.61 per hour. The full range for this position is $17.34 per hours to $24.28 per hour.

Your Benefits Package

We offer a comprehensive benefits package that includes

• 100% employer-paid health insurance premium (medical, vision, alternative care, prescriptions) for employees; 50% paid for dependents
• 100% employer-funded Health Reimbursement Account (HRA)
• 100% employer-paid dental insurance for employees; 50% paid for dependents
• 100% employer-paid disability insurance
• Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
• 3% matching 403(b) retirement savings plan
• Flexible Spending Accounts (FSA)
• Life insurance
• Employee Assistance Program (EAP)
  
  

What to expect when you apply

We strive to ensure our hiring process is accessible to all applicants. We know your time is valuable and want to acknowledge the time it can take to apply for a position. We ask you to submit your resume, cover letter, and provide three professional references using our online application. If you need assistance or accommodations in submitting your application or throughout the hiring process, please contact [email protected].

We will begin reviewing applications as submitted and hope to begin the screening and interview process within 1 week of submission.

Candidates are reviewed by the hiring manager and the hiring team. Selected candidates will be invited to participate in a screening phone call or virtual meeting. The final round of candidates will be invited to interview in-person with the hiring team. Occasionally we may request that finalists complete a second round of in-person interviews. We appreciate the time and effort that you put into this process.

APPLY HERE: HTTPS://BIT.LY/HABCAREERS

Applications for this position will be accepted until the role is filled. Review of late applications is conducted at the discretion of the hiring manager.

Compensation: $17.34/hour to $20.61/hour; We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more.

LI-aff

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Purchasing

• Industries

  Retail

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