Store Associate

Surplus City; Altoona (PA); On-site; USD 16,531 - 22,041; Full time

Job summary

Surplus City in Altoona, PA is seeking a Store Associate to assist customers in our Fabric/Crafts department. You will greet customers, answer questions, and process transactions while keeping the sales floor tidy and organized.

This role emphasizes excellent customer service, problem solving, and teamwork. Prior retail experience is preferred; a high school diploma or equivalent is recommended. Weekend availability is required.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail experience preferred.

Responsibilities

• Greet customers as they enter the store.
• Answer customer questions and resolve issues.
• Process transactions accurately.
• Perform inventory duties and restocking.

Skills

Customer service

Communication

Problem solving

Time management

Organization

Cash handling

POS system

Teamwork

Multitasking

Attention to detail

Education

High School diploma or equivalent

Retail experience

Job description

Store Associate

We currently have an opportunity available for a Store Associate in our Surplus City store. We are looking for a friendly, out‑going person to assist customers at our Altoona, PA store.

Job Summary – The Store Associate completes tasks that support the Store Manager and overall customer base. These tasks may include carrying out daily procedures like restocking shelves, organizing supply rooms or managing the cash register. Their job is also to provide customer support in the Fabric/Crafts Department.

Job Duties include but are not limited to:

• Greet customers as they enter the location.
• Answer customer questions, respond to customer requests and resolve customer issues.
• Complete accurate and efficient transactions.
• Perform inventory duties such as unloading, scanning and stocking products onto the shelves.
• Maintain a safe and clean working environment by complying with procedures, rules and regulations.
• Performs other duties as assigned.

Required skills include but are not limited to:

• Excellent critical, analytical and problem‑solving skills.
• Customer service skills.
• Excellent written and verbal communication skills.
• Excellent math and computational ability.
• Extensive knowledge about the store product and services and customer‑related policies.
• Ability to work both independently and collaboratively.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Ability to operate or to quickly learn the store’s point‑of‑sale system.
• Integrity.
• Ability to multitask and work in a fast‑paced and busy environment.

Physical Requirements

• Prolonged period of standing and walking throughout the retail space.
• Must be able to bend, reach and lift up to 50 pounds.

Education and Experience

• High School diploma or equivalent preferred.
• Previous retail experience preferred.
• Successful completion of job training period.

Store Hours

• Mon – Thur., 8am – 6 pm; Fri – 8am – 8pm; Sat, 8am – 5pm; Sun, 10am – 5pm.
• Must be available to work weekends on a rotating basis.

Application

• surpluscityinc.com/work-for-us/.