Store Assistant Manager - Temecula

The Salvation Army Southern California; Temecula (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join The Salvation Army as an Assistant Manager at the Temecula Outlet Store. Lead daily operations, support a dedicated retail team, and ensure exceptional customer service while contributing to community rehabilitation programs. This full-time role includes competitive benefits, a positive work environment, and opportunities for personal growth.

Benefits

Opportunity for career growth

Paid time off

Employee Store Discounts

Medical, Dental, and Vision

Qualifications

• Minimum 2 years previous Retail Management/Supervisory experience.
• Basic understanding of office applications, including MS Office.
• Must hold a valid Driver's license.

Responsibilities

• Responsible for day-to-day store operations alongside the Store Manager.
• Accountable for meeting store sales and profitability expectations.
• Supervise, train, and mentor store employees, ensuring optimal performance.

Skills

Problem Solving

Oral Communication

Teamwork

Education

High School Diploma or equivalent

Tools

MS Office

Job description

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community through our commitment to “Do The Most Good” at our Temecula Outlet Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Store Discounts
• Great Work Perks Discounts (amusement parks, museums, services, and more!)
• Medical, Dental, and Vision
• Health and fitness Fitbit Device
• Retirement Plan
• Legal Advice MetLife
• Pet Insurance
• AFLAC
• Employee Assistance Program (EAP)

JOB TITLE: ASSISTANT MANAGER

DEPARTMENT: RETAIL

STATUS: FULL-TIME

SALARY: $19.00 / hour

IMMEDIATE SUPERVISOR: STORE MANAGER

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Objectives

• To provide customers with the best selection, exceptional service, and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Must hold a valid Driver's license, able to pass MVR report (required), show proof of insurance, and have access to a motor vehicle.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, carts, merchandise racks, fixtures, furniture dollies, platform trucks, and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Promptly identify & resolve problems; gather and analyze information to develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values, and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; improve processes, products, and services. Delegate work assignments; match responsibilities to the right people; set expectations and monitor delegated activities.

Essential Duties And Responsibilities

• Takes an active role and partners with the Store Manager in the day-to-day operation of the store, including opening and closing procedures, point of sale operations, inventory management, and donations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
• Assists Store Manager with the hiring, training, and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
• Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist, and District Sales Manager.
• Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
• Responsible for the protection and security of store currency, inventory, and property, including safe funds, bank deposits, products for sale, equipment, and building security. The building must be secured during non-operating hours with alarm system arming and alert protocol. Ensures safety measures are established and maintained according to ARC policy and governmental regulations, and reports safety issues and incidents immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence. May transfer or be relocated to other stores based on business needs. Completes all tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.