Store Assistant Manager — Lead Team & Service Excellence

SmartRecruiters, Inc.; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

SmartRecruiters, Inc. in Springfield, United States, is seeking an Assistant Manager to support daily operations, deliver excellent customer service, and help drive team performance in a busy retail setting.

You will oversee store operations, lead and motivate staff, handle inquiries, assist with scheduling, inventory, cash handling, and ensure safety. A Bachelor's degree is preferred; strong leadership and communication are essential.

Qualifications

• Proven leadership skills with ability to motivate and guide team members.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Proficiency in time management and multitasking.
• Customer-oriented mindset with commitment to exceptional service.
• Knowledge of retail operations and customer service best practices.
• Basic understanding of financial management and reporting.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Assist the Manager in overseeing daily operations and ensuring smooth functioning of the business
• Lead and motivate team members to achieve performance goals and maintain high standards of customer service
• Handle customer inquiries, resolve complaints, and ensure customer satisfaction
• Support inventory management, including stock ordering and tracking
• Assist in creating employee schedules and managing staff performance
• Contribute to the implementation of company policies and procedures
• Participate in training and development of new team members
• Assist in financial tasks such as cash handling, deposits, and basic reporting
• Ensure compliance with safety and security protocols
• Step in for the Manager in their absence, making decisions and handling escalated issues

Skills

Leadership

Communication

Problem-solving

Time management

Customer service

Retail operations

Financial reporting

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

POS systems

Job description

SmartRecruiters, Inc. in Springfield, United States, is seeking an Assistant Manager to support daily operations, deliver excellent customer service, and help drive team performance in a busy retail setting.

You will oversee store operations, lead and motivate staff, handle inquiries, assist with scheduling, inventory, cash handling, and ensure safety. A Bachelor's degree is preferred; strong leadership and communication are essential.