Store Advisor, South Congress

On; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

On is looking for a Store Advisor in Austin, Texas to deliver a premium, individualized fan experience in-store. Your role will involve responding to customer inquiries, maintaining inventory, and supporting daily operations. You will be part of a team that values collaboration, authenticity, and exceptional service.

The ideal candidate has over one year of retail or customer service experience and possesses strong communication and organizational skills. Working weekends and holidays may be required.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Understanding of customer needs and how to address them.
• Excellent communication skills and ability to provide constructive feedback.

Responsibilities

• Respond to customer inquiries and resolve issues effectively.
• Assist with unpacking and organizing deliveries.
• Help maintain a clean and safe work environment.

Skills

Customer service excellence

Organizational skills

Excellent communication skills

Problem-solving

Job description

In Short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in‑store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer‑centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high‑level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your Mission

• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Assist with unpacking, back‑stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in‑store events, community engagement, and other activities to boost customer interaction and store presence.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your Story

• You have 1+ years of relevant experience in retail or customer service.
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail.
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
• Ability to work weekends, evenings and holidays as needed.

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design‑led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.