Store Advisor, South Congress

On; Austin (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Team-oriented atmosphere

Support for physical and mental well-being

Job summary

On is looking for a Store Advisor in Austin, Colorado to enhance the in-store experience by delivering a premium, individualized service to fans. You will play a key role in embracing the Cloud CX philosophy to ensure a seamless customer journey.

The ideal candidate will have over a year of experience in retail or customer service, paired with strong organizational and communication skills. This role involves responding to inquiries, managing inventory, and maintaining a welcoming atmosphere. Join On, where growth and team support are at the heart of our culture.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Strong organizational skills and attention to detail.
• Excellent communication skills and ability to provide constructive feedback.

Responsibilities

• Deliver a premium, individualized customer experience.
• Respond to fan inquiries and resolve issues positively.
• Assist with unpacking and organizing deliveries.

Skills

Customer service

Organizational skills

Communication skills

Job description

Overview

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer‑centric operation.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans in-store.
• Respond to fan inquiries and resolve issues positively.
• Assist with unpacking, back‑stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Understanding of service excellence, with the ability to engage fans, address their needs, and provide effective solutions.
• Organizational skills and attention to detail.
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences.
• Ability to work weekends, evenings and holidays as needed.

Benefits

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team‑oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.