Store Advisor, Georgetown

ON.com; Washington (District of Columbia); On-site; USD 25,830 - 28,474; Full time

Benefits offered by this job

Quarterly performance bonus

Support for personal self-care

Team-oriented atmosphere

Job summary

ON.com seeks a Store Advisor in Washington, DC, to deliver a premium fan experience. You will engage customers, manage inventory, and maintain store standards while fostering a collaborative atmosphere.

The role requires 1+ years in retail and strong organizational and communication skills. Compensation ranges from $18.75/hr to $20.67/hr, plus bonuses based on performance.

Qualifications

• 1+ years of experience in retail or customer service.
• Understanding of service excellence and engagement.
• Ability to work weekends, evenings, and holidays.

Responsibilities

• Deliver a premium, individualized customer experience.
• Respond to fan inquiries and resolve issues positively.
• Assist with unpacking, back-stocking, and organizing deliveries.

Skills

Customer service excellence

Organizational skills

Communication skills

Job description

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer‑centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high‑level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your Mission

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
• Assist with unpacking, back‑stocking, and organizing deliveries to ensure inventory is efficiently managed
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in‑store events, community engagement, and other activities to boost fan interactions and store presence
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or in a customer service‑related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed

About the Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design‑led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team‑oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose.

Typical cash compensation range for this position is $18.75/hr - $20.67/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.

Equal Opportunity Statement

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.