Storage Solutions Call Specialist — On-site

The Storage Group; Columbia Township (MO); Hybrid; USD 28,000 - 34,000; Full time

Job summary

The Storage Group in Columbia, MO is seeking a customer service representative to handle calls on-site, assist customers with storage needs, and guide them through the rental process.

This role requires availability for one weekend day, strong communication, and the ability to address caller inquiries while meeting performance metrics on call volume, conversion, and customer satisfaction.

Qualifications

• Excellent communication and professional greeting skills.
• Ability to handle objections and maintain composure.
• Willingness to work one weekend day and on-site at Columbia, MO.

Responsibilities

• Answer all calls professionally with company name in greeting.
• Guide callers through storage solutions and rental process.
• Complete outbound calls and follow-up as assigned.
• Provide accurate information on hours, features, and benefits.
• Summarize caller information and confirm next steps.
• Meet KPIs for call volume, conversion, and customer satisfaction.

Skills

Call handling

Customer service

Active listening

Communication

Sales skills

Job description

The Storage Group in Columbia, MO is seeking a customer service representative to handle calls on-site, assist customers with storage needs, and guide them through the rental process.

This role requires availability for one weekend day, strong communication, and the ability to address caller inquiries while meeting performance metrics on call volume, conversion, and customer satisfaction.