Storage Office Associate

Morningstar Properties; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

401(k) with employer match

Community involvement

Advancement opportunities

Job summary

Morningstar Properties in Charlotte, NC is seeking a part-time Office Assistant to support our storage facility, answer inquiries, process transactions, and help keep the site organized.

You’ll work alongside the Property Manager, develop strong relationships with customers, close leads, and help maintain top-tier service. Must have HS diploma, be willing to learn, and be available weekends; competitive pay and growth opportunities.

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's degree preferred but not required.
• Strong computer skills and ability to navigate multiple systems.

Responsibilities

• Deliver exceptional customer experiences by building relationships.
• Close sales leads and demonstrate pricing knowledge.
• Manage daily office operations, phone management, and lead tracking.
• Support property sales goals by following up on leads.
• Perform property walk-throughs and maintain site organization.
• Assist with cleanliness and curb appeal.
• Communicate clearly with teammates for smooth handoffs.

Skills

Customer service

Team player

Organizational skills

Problem solving

Listening

Learning mindset

Self-motivated

Independent work

Education

HS diploma/GED

Associate/Bachelor’s degree

Tools

MS Office

CRM systems

Job description

Who We Are:At Morningstar Properties, we love what we do, and we hope it shows. We’re looking to expand our team of passionate, bright, and driven learners who are dedicated to providing the very best customer experiences in our industry. Morningstar has been developing and acquiring state-of-the-art storage and marina facilities since 1981, now with more than 100 storage properties and marinas throughout the US and growing!As part of our team, you’ll benefit from training programs for your success, competitive pay, a culture of care for our employees and excellence in customer service, and much more. We believe our greatest investments are our people, and we’d love to invest in you.Who We’re Looking For:A part-time Office Assistant for our Morningstar Storage facility: a people-person and team player who loves solving problems and organizing, well, everything. Some might call you an overachiever, but you just know how to get things done quickly with quality. We’re looking for someone who can listen, learn, and work alongside our Property Manager to make sure every member of the team is operating toward the same goal: a superior customer experience.What You’ll Do:Deliver exceptional customer experiences by building strong relationships, responding professionally to inquiries, and supporting customers.Support property sales goals by closing sales leads, demonstrating strong phone sales skills, leveraging our technology platform, proficiently following up on all leads, and demonstrating pricing knowledge.Demonstrate understanding of property operations, competition, and KPIs to support sound business decisions.Execute daily office operations including customer transactions, phone management, lead tracking, documentation, and administrative programs.Continually learn property systems, procedures, and best practices through hands-on training, leadership from the Property Manager, and guidance from the broader Morningstar team.Support the team in maintaining an industry-leading, great-looking property by assisting with cleanliness standards, curb appeal, and overall site organization.Conduct regular property walk throughs and work independently, adapting to new tools and technology.Follow policies and procedures and use tools (technology platform, daily checklists, lead-to-lease, delinquency management, etc.) with accuracy and attention to detail.Take ownership of responsibilities, seek improvements, and demonstrate accountability without constant supervision.Work collaboratively with the Property Manager and team, maintaining a positive attitude, providing coverage when needed, and following instructions/assignments.Communicate clearly with teammates to ensure smooth hand-offs and continuity of service.Other related duties as assigned.What You Need:High School diploma or GED required.Associates or Bachelor’s degree is always a plus but not required.Valid driver’s license in the state of employment required for occasional work-related tasks requiring driving.Curiosity, creativity, and a willingness to learnPositive, team-oriented attitude with a “can-do” approachSelf-motivated, dependable, and comfortable working independentlyPride in contributing to a team focused on operational excellence and customer satisfactionProficiency in computer skills required, including Microsoft Office Suite, email, and the ability to navigate multiple systems throughout the workday.Willingness to work a flexible schedule.Availability for working weekends is required.All candidates extended an offer for employment must pass a pre-employment background check.Benefits:Competitive pay401(k) with employer matchCommunity involvement through Morningstar Cares program.Potential opportunities for advancement may be available based on performance, company needs, and open positions.Physical Demands Required:Ability to frequently stand, walk, sit, and move freely throughout the property.Ability to climb up a ladder and stoop, kneel, crouch, or crawl.Ability to regularly lift up to 50 pounds.Morningstar Properties is an equal opportunity employer.Search KeywordsOffice Associate, Office Assistant, Customer Service Associate, Storage Associate, Self-Storage Associate, Leasing Assistant, Front Desk Associate, Administrative Assistant, Property Assistant, Part Time Office Assistant, Self-Storage, Storage Facility, Property Operations, Customer Service, Leasing, Rentals, Sales Support, Lead Management, Office Administration, Data Entry, Team Support, Facility Operations, Microsoft Office, Administrative Support, Weekend Availability, Sales Associate, Sales Specialist, Retail Associate, Assistant Manager