Storage/Network Technical Support

Integrity Consulting, NC; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

Integrity Consulting, NC is seeking a Storage/Network Support Tech to provide level 1-2 network and storage support, perform remote troubleshooting, and document issues for a knowledge base. You will collaborate with internal and external groups, ensure regulatory compliance, and help meet team KPIs while supporting SAN and related technologies (HL7, DICOM, SQL/Oracle/DB2).

This role requires hands-on experience with VMware, Windows Server, NetApp/EMC storage, and a background in healthcare IT

Qualifications

• 3+ years of IT experience
• 2+ years supporting networks including VMware
• 2+ years supporting Windows servers
• 1+ years of experience supporting storage solutions (NetApp, EMC, etc)
• 1+ years supporting Relational Databases (SQL, Oracle, DB2, etc)
• SAN
• HL7, DICOM
• Medical device technology related support (radiology, PACS, cardiology, imaging, etc)
• Network+, Security+, A+, Cisco, Microsoft certifications

Responsibilities

• Provide level 1-2 technical support related to networks and storage.
• Assess software and network issues on customer systems and resolve via remote troubleshooting.
• Collaborate with internal and external groups on complex issues.
• Document problems and solutions into a product knowledge database.
• Remain compliant with regulatory requirements and meet team's KPIs.

Skills

Network troubleshooting

Remote support

Documentation

Regulatory compliance

Customer collaboration

Tools

VMware

Windows Server

NetApp

EMC

SQL

Oracle

DB2

HL7

DICOM

Cisco certifications

Microsoft certifications

Job description

*NO Corp-to-Corp or Subcontracting for this role

Storage/Network Support Tech

Provides level 1-2 technical support related to networks and storage. Will assess software and network related issues on customer systems and resolves those issues through remote troubleshooting. Will collaborate with internal and external groups on solving more complex technical issues. Will need to document problems and solutions into a product knowledge database, remain compliant with regulatory requirements, and meet team's Key Performance Indicators.

Required

• 3+ years of overall IT experience
• 2+ years of experience supporting networks including VMWare
• 2+ years supporting Windows servers
• 1+ years of experience supporting storage solutions (NetApp, EMC, etc)
• 1 years supporting Relational Databases (SQL, Oracle, DB2, etc)
• SAN
• HL7, DICOM
• Medical device technology related support (radiology, PACS, cardiology, imaging, etc)
• Network+, Security+, A+, Cisco, Microsoft certifications