Storage Customer Service Representative

U-Haul; Mansfield (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

U-Haul in Mansfield, OH is seeking a Storage Customer Service Representative to assist customers with truck, trailer, self-storage, and U-Box rentals, and to help in the showroom while keeping the center clean and welcoming.

No experience is required, and paid training is provided to help you succeed in a fast-paced, people-focused role.

Qualifications

• A genuine enthusiasm for helping customers and solving problems.
• Willingness to learn new skills and adapt in a fast-paced environment.
• Ability to work both independently and as part of a team.
• A friendly, dependable attitude and commitment to outstanding service.

Responsibilities

• Create a friendly, welcoming experience by assisting customers during their visit.
• Help customers find the right trucks, trailers, self-storage, moving supplies, and U-Box solutions.
• Use U-Haul's mobile technology to complete rentals, returns, and inventory management.
• Prepare U-Haul trucks and trailers for customer rentals by positioning equipment and assisting with trailer hook-ups.
• Inspect, clean, and prepare rental equipment, including checking basic fluid levels, for the next customer.
• Process rental agreements, returns, and payments while providing outstanding customer service.
• Answer customer questions and recommend products and services that fit their moving and storage needs.
• Continue learning new skills through paid training and ongoing education with U-Haul University.
• As you grow, opportunities to learn trailer hitch installation, propane dispensing, and forklift operation may be provided.

Skills

Customer service

Teamwork

Willingness to learn

Adaptability

Positive attitude

Tools

Mobile technology usage

Job description

Looking for a job that's fun, fast-paced, and different every day? Join the U-Haul team as a Storage Customer Service Representative! In this role, you'll help customers with truck, trailer, self-storage, and U-Box rentals, assist customers in our retail showroom, and help keep our Center clean, organized, and ready to welcome the next customer. If you enjoy meeting new people, staying busy, and making someone's moving day a little easier, you'll love being a part of our friendly, supportive team. No experience is required, we provide paid training and everything you need to succeed.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Storage Customer Service Representative Responsibilities

As a Storage Customer Service Rep, no two days are the same. You'll play an important role in creating a great experience for every customer while helping keep our center running smoothly.

• Create a friendly, welcoming experience by assisting customers during their visit.
• Help customers find the right trucks, trailers, self-storage, moving supplies, and U-Box solutions for their needs.
• Use U-Haul's mobile technology to complete rentals, returns, and inventory management.
• Prepare U-Haul trucks and trailers for customer rentals by positioning equipment and assisting customers with trailer hook-ups.
• Inspect, clean, and prepare rental equipment, including checking basic fluid levels, to ensure it's ready for the next customer.
• Process rental agreements, returns, and payments while providing outstanding customer service.
• Answer customer questions and recommend products and services that best fit their moving and storage needs.
• Continue learning new skills through paid training and ongoing education with U-Haul University.
• As you grow in the role, you'll have opportunities to learn additional skills such as trailer hitch installation, propane dispensing, and forklift operation through company-provided training and certification.
• Perform other duties that help keep the center clean, organized, and ready to serve our customers.

What You'll Bring

• A valid driver's license with a good driving record.
• A friendly, dependable attitude and a commitment to providing outstanding customer service.
• A willingness to learn new technology and adapt in a fast-paced environment.
• The ability to work both independently and as part of a team.

Why You'll Love Working Here

• Every day is different—no sitting behind a desk all day.
• Paid training with opportunities to learn valuable new skills.
• Work with a supportive team that enjoys helping customers.
• Build experience in customer service, retail, and equipment operations.
• Opportunities for advancement within U-Haul.

Work Environment

Our team enjoys a variety of indoor and outdoor work throughout the day. You'll spend time helping customers in the showroom, preparing rental equipment on the lot, and working in different weather conditions as the seasons change. Some tasks involve working around vehicles, equipment, propane, and cleaning products, so safety is always a top priority. U-Haul provides the training and any required safety equipment needed to perform your job safely.

Physical Demands

This is an active position that keeps you on the move throughout the day. Responsibilities include walking, standing, bending, reaching, and working both indoors and outdoors. You'll occasionally move equipment and merchandise weighing up to 50 pounds, with assistance when needed, while preparing equipment and helping customers.