Customer Service Representative

U-Haul; Kent (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Employee discounts

Training and certifications

Job summary

U-Haul in Kent, OH is seeking a Customer Service Representative who stays active and helps customers rent equipment, inspect gear, and install hitches. You will work with a supportive team and receive paid training with certifications.

No trailer experience required; training covers equipment inspection, propane handling, forklift operation, and safe vehicle moves. The role emphasizes safety, customer service, and hands-on learning in a fast-paced store.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• Excellent communication and customer service skills.
• Comfortable using smartphones and basic technology.
• Able to work indoors and outdoors in various weather conditions.
• Flexible schedule including weekends and holidays.

Responsibilities

• Deliver outstanding customer service both inside and outside the U-Haul center.
• Assist customers with selecting, renting, and returning equipment.
• Use U-Scan technology to manage rentals and inventory.
• Safely move, connect trucks and trailers.
• Inspect, clean, and prepare rental equipment to ensure safety.
• Answer customer questions and educate them on U-Haul products and services.
• Prepare rental contracts and process equipment returns.
• Install trailer hitches and wiring (training provided).
• Fill propane cylinders (certification provided).
• Operate a forklift (certification provided).
• Participate in ongoing training and professional development.
• Perform other duties as assigned.

Skills

Valid driver’s license

Customer service

Strong communication

Smartphone usage

Indoors/outdoors work

Flexible schedule

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

Do you enjoy helping people while staying active throughout the day? U-Haul is looking for friendly, motivated individuals to join our team as Customer Service Representatives. This is more than a traditional retail position—you'll assist customers, inspect and prepare rental equipment, install hitches, and help ensure every customer has a safe and successful moving experience.
As a Customer Service Representative, you'll work as part of a supportive team while gaining valuable customer service and technical skills. Every day is different, offering opportunities to learn, grow, and make a positive impact. No experience with trailers, hitches, propane, or forklifts is required—we provide paid training and certifications.
Hire Fast, Pay Fast
Our motto is "Hire Fast, Pay Fast." You can start today and get paid today!

• Schedule two paid hands-on working interviews.
• Receive a $100 hiring bonus.
• Earn an additional $300 certification bonus upon successfully completing U-Haul's Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at a retail store.

U-Haul Offers

• Career stability
• Opportunities for advancement
• On-the-job training and continuous education through U-Haul University
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance and prescription plans (if eligible)
• Paid holidays, vacation, and sick time (if eligible)
• Dental and vision plans
• Life insurance
• MetLife Auto & Home Insurance
• MetLaw Legal Program
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Business travel insurance
• LifeLock Identity Theft Protection
• Critical Illness and Group Accident Insurance
• Dave Ramsey's SmartDollar Program
• You Matter Employee Assistance Program (EAP)
• 24-hour physician access for children
• Employee discounts on Apple products, Dell computers, hotels, cell phone plans, and more

Customer Service Representative Responsibilities

• Deliver outstanding customer service both inside and outside the U-Haul center.
• Assist customers with selecting, renting, and returning U-Haul equipment.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Safely move, position, and connect U-Haul trucks and trailers.
• Inspect, clean, and prepare rental equipment to ensure it is safe and ready for the next customer.
• Perform basic preventive maintenance, including checking fluid levels and identifying equipment concerns.
• Answer customer questions and educate them on U-Haul products and services.
• Prepare rental contracts and process equipment returns.
• Install trailer hitches and wiring (paid training provided).
• Fill propane cylinders (certification provided).
• Operate a forklift (certification provided).
• Participate in ongoing training and professional development through U-Haul University.
• Perform other duties as assigned.

Minimum Qualifications

• Valid driver's license with the ability to maintain a good driving record.
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Comfortable using smartphones and basic technology.
• Ability to work both indoors and outdoors in various weather conditions.
• Ability to work a flexible schedule, including weekends and holidays, as business needs require.

Work Environment
This position is active and hands-on. You'll spend time assisting customers both inside the store and outdoors on the lot. Work may involve moving equipment, working around vehicles and machinery, exposure to weather, and using protective equipment such as gloves, safety glasses, or other required gear.
Physical Demands
The position requires standing, walking, bending, reaching, lifting, and moving throughout the workday. Team members must be able to move equipment and lift a minimum of 50 pounds, with or without assistance. The role also involves safely moving trucks and trailers and performing physical tasks in both indoor and outdoor environments.
If you enjoy working with people, staying active, learning new skills, and being part of a team that helps customers during one of life's biggest moments, we'd love to have you join the U-Haul team.