Storage Cashier

Diamond Parking Service; Spokane (WA); On-site; USD 35,000 - 48,000; Full time

Job summary

Diamond Parking Service in Spokane, WA is seeking a Storage Cashier to deliver friendly customer service, lease storage units, process payments, and maintain the facility. This frontline role includes light office work, basic maintenance, and adherence to safety and company policies.

You will clock in/out with Kronos, handle tenant inquiries, and support daily operations while ensuring accuracy in financial records.

Qualifications

• High school diploma or GED required.
• 1–3 months of related experience preferred.
• Comfortable with data entry and electronic systems.

Responsibilities

• Greet and assist tenants and prospective tenants professionally.
• Explain rental terms, convert leads into leases, and execute leases.
• Maintain tenant records and positive relationships for retention.
• Prepare and send monthly tenant statements and handle rent collections.
• Assist with evictions and unit auctions when applicable.
• Conduct daily walkthroughs of the facility and report maintenance issues.
• Clock in/out using Kronos and keep a clean workstation.
• Remain visible and available to customers during shifts.

Skills

Customer service

Cash handling

Data entry

Communication skills

Basic math

Time management

Education

High school diploma or GED

Job description

Job Title

Storage Cashier

Department

Storage Operations

Reports To

Regional Storage Manager / General Manager / Operations Manager / Storage Manager

FLSA Status

Non-Exempt

Work Schedule

This role is required to work during scheduled business hours, with flexibility to work overtime or weekends as needed to meet business needs.

Work Location

In-person at assigned storage location

Position Overview

The Storage Cashier is responsible for delivering excellent customer service while supporting the day-to-day operations of the storage facility. This includes leasing storage units, processing payments, maintaining the facility, and responding to tenant needs. The position also requires attention to cleanliness, safety, and compliance with company policies. This is a frontline role involving general office work and light maintenance duties.

Key Responsibilities

Customer Service & Leasing

• Greet and assist tenants and prospective tenants professionally.
• Respond to phone and in-person inquiries, explain rental terms, and convert leads into leases.
• Execute leases and maintain tenant records.
• Maintain positive relationships with current tenants and support tenant retention.

Collections & Financial Transactions

• Prepare and send monthly tenant statements and handle rent collections.
• Call delinquent accounts and issue pay or vacate notices.
• Assist with evictions and unit auctions, when applicable.
• Properly collect, record, and deposit all funds and documentation at the end of each shift.

Facility Operations

• Conduct daily walkthroughs to assess unit condition, maintenance needs, and cleanliness.
• Report damages or hazards, including potholes, signage, broken locks or doors, and maintenance issues.
• Complete incident reports for property damage or customer claims.
• Support general upkeep and cleanliness of the facility and office.

Administrative Duties

• Accurately clock in/out using the electronic timekeeping system (Kronos).
• Maintain a clean and organized workstation.
• Remain visible and available to customers throughout the shift, except for scheduled breaks.
• Perform tasks independently or in a team environment, with minimal supervision.

Qualifications

Required Qualifications

Education & Experience

• High school diploma or GED required.
• One to three months of related experience preferred.
• Comfortable with data entry and electronic systems.

Language Skills

• Ability to read, write, and comprehend basic instructions, memos, and short correspondence.
• Effective in one-on-one and small group communication.

Mathematical Skills

• Ability to perform basic arithmetic to compute payments and provide accurate change.
• Ability to maintain accurate financial records and use basic tools (calculator, register).

Reasoning Ability

• Ability to apply common sense in routine and occasionally varied situations.
• Capable of understanding and executing both verbal and written instructions.

Licenses

• Valid state-issued driver's license and proof of insurance.

Physical Demands and Work Environment

Physical

• Regularly required to stand, walk, sit, use hands, reach, and speak.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Must be able to lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be required to drive a UTV, golf cart, or work truck.

Work Environment

Frequent exposure to outdoor weather, wet or humid conditions, fumes, and moderate to loud noise. Must be able to work in varying environmental conditions and relocate to another facility with little or no notice.

Other

All employees are subject to internal audits to ensure compliance with all company policies and procedures related to recording, handling, and depositing of funds. Failure to meet audit standards may result in disciplinary action, up to and including termination.

Diversity Commitment

Diamond Parking is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.