Stockroom Ops Lead — Customer Experience & Efficiency

Kohl's; Lake Orion (MI); On-site; USD 17,000 - 23,000; Full time

Job summary

Kohl's in Lake Orion, MI is seeking an Operations Lead to ensure flawless in-store operations, POS execution and service delivery. You will drive stockroom processes, replenishment and omni-channel fulfillment while maintaining brand standards.

You will train associates, enforce product protection, and partner with teams to deliver fast, friendly service and accurate pricing. The role emphasizes integrity, teamwork and executing directives to minimize shrink and maximize customer satisfaction.

Qualifications

• Must be at least 18 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Strong verbal/written communication and interpersonal skills.

Responsibilities

• Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment.
• Drive accuracy through completion of all required business directives such as merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes.
• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership.
• Support and partner with other associates on merchandising incoming product focusing on customer experience.

Skills

Age 18+

Flexible hours

Communication skills

Customer service

Retail experience

Job description

Kohl's in Lake Orion, MI is seeking an Operations Lead to ensure flawless in-store operations, POS execution and service delivery. You will drive stockroom processes, replenishment and omni-channel fulfillment while maintaining brand standards.

You will train associates, enforce product protection, and partner with teams to deliver fast, friendly service and accurate pricing. The role emphasizes integrity, teamwork and executing directives to minimize shrink and maximize customer satisfaction.