Stockroom Operations Lead: Fast, Customer-Focused Fulfillment

Kohl's; Lima (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Kohl’s in Lima, OH is seeking an Operations Lead to master operational, point-of-sale and service processes for consistent execution and excellent customer service. You will drive stockroom and omni-channel fulfillment, sustain floor readiness, and support POS operations while upholding Kohl’s brand standards.

Key duties include training associates on merchandising, product knowledge and loss prevention, plus collaboration with teammates to enhance the customer experience in a fast-paced retail

Qualifications

• Must be at least 18 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Strong verbal/written communication and interpersonal skills.
• Retail or service industry experience preferred.

Responsibilities

• Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment.
• Drive accuracy through completion of all required business directives such as merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes.
• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership.
• Support and partner with other associates on merchandising incoming product focusing on customer experience.

Skills

Customer service

Communication

Flexibility

Retail experience

Job description

Kohl’s in Lima, OH is seeking an Operations Lead to master operational, point-of-sale and service processes for consistent execution and excellent customer service. You will drive stockroom and omni-channel fulfillment, sustain floor readiness, and support POS operations while upholding Kohl’s brand standards.

Key duties include training associates on merchandising, product knowledge and loss prevention, plus collaboration with teammates to enhance the customer experience in a fast-paced retail