Stock & Customer Experience Specialist

The TJX Companies, Inc.

Wilmington (NC)

On-site

USD 17,000 - 19,000

Full time

29 hours ago
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Benefits offered by this job

Associate discount
401(k) Associate contributions
Medical/dental/vision
Paid holidays/vacation/sick
Life insurance
Short/long term disability

Job summary

The TJX Companies, Inc. in Wilmington, NC is seeking a customer-focused TJ Maxx associate to deliver a high-quality shopping experience. You will engage with customers, maintain a clean store, process purchases, and support multiple areas as needed to meet business goals.

The role emphasizes teamwork, adaptability, and a proactive approach to loss prevention and safety. Availability for a flexible schedule and courteous service is essential.

Qualifications

  • Excellent customer service skills.
  • Able to work a flexible schedule to support business needs.
  • Strong communication and organizational skills with attention to detail.
  • Capable of multi-tasking and adapting to changing directions.

Responsibilities

  • Role models established customer experience practices with internal and external customers.
  • Supports and embodies a positive store culture through honesty, integrity, and respect.
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
  • Promotes credit and loyalty programs.
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
  • Initiates and participates in store recovery as needed throughout the day.
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
  • Provides and accepts recognition and constructive feedback.
  • Adheres to all labor laws, policies, and procedures.
  • Supports and participates in store shrink reduction goals and programs.
  • Participates in safety awareness and maintains a safe environment.
  • Other duties as assigned.

Skills

Customer service
Communication
Attention to detail
Multitasking
Flexible schedule
Teamwork

Job description

The TJX Companies, Inc. in Wilmington, NC is seeking a customer-focused TJ Maxx associate to deliver a high-quality shopping experience. You will engage with customers, maintain a clean store, process purchases, and support multiple areas as needed to meet business goals.

The role emphasizes teamwork, adaptability, and a proactive approach to loss prevention and safety. Availability for a flexible schedule and courteous service is essential.

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