Stock & Customer Experience Specialist

The TJX Companies, Inc.; Wilmington (NC); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Job summary

The TJX Companies, Inc. in Wilmington, NC is seeking a customer-focused TJ Maxx associate to deliver a high-quality shopping experience. You will engage with customers, maintain a clean store, process purchases, and support multiple areas as needed to meet business goals.

The role emphasizes teamwork, adaptability, and a proactive approach to loss prevention and safety. Availability for a flexible schedule and courteous service is essential.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changing directions.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Flexible schedule

Teamwork

Job description

The TJX Companies, Inc. in Wilmington, NC is seeking a customer-focused TJ Maxx associate to deliver a high-quality shopping experience. You will engage with customers, maintain a clean store, process purchases, and support multiple areas as needed to meet business goals.

The role emphasizes teamwork, adaptability, and a proactive approach to loss prevention and safety. Availability for a flexible schedule and courteous service is essential.