Stihl Associate

Ace Hardware; Virginia (MN); On-site; USD 19,000 - 30,000; Full time

Job summary

Ace Hardware is seeking an associate to greet and assist customers in the Stihl area, handle phone inquiries, and perform basic POS tasks. The role requires keeping the sales and repair areas clean and stocked, and lifting up to 40 lbs. Flexibility to work other departments as needed is included to support community service.

The ideal candidate should have basic computer knowledge, strong product knowledge, and the ability to navigate store layout to help customers find items efficiently.

Qualifications

• Greet and assist customers in the Stihl area.
• Basic knowledge of computers and certain programs.
• Strong product knowledge and knowledge of store layout.

Responsibilities

• Greet and assist every customer in the Stihl area.
• Answering telephones.
• Perform some Point of Sale tasks.
• Keep sales and repair areas clean and stocked.
• Lift at least 40 lbs and handle occasional climbing or bending.
• Escalate customer complaints to management.
• Possibly work in other departments as needed.
• Know product locations and assist customers across the store.

Skills

Customer service

Product knowledge

Basic computer knowledge

Store layout knowledge

POS system

Education

Small engine repair (preferred)

Tools

POS system

Job description

About Pitkin's Home Center:

Dale City Hardware, Woodbine Hardware, Rice Hardware, and Locust Grove Hardware, we are always looking for the right people to help us be the Helpful Place! Working for a family-owned store means we have flexible scheduling and good benefits. Join us and our community!

General Summary

This position greets and acknowledges all customers in a friendly professional manner. The Associate will assist customers in the Stihl department. This position reports to the Store Manager and the Stihl Department Manager.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

• Greet and assist every customer in the Stihl area
• Answering telephones
• Preform some Point of Sale tasks
• Basic Knowledge of computers and certain programs
• Responsible for keeping the sales and repair area clean and stocked at all times.
• Ability to lift at least 40lbs, also may require climbing, stooping, and bending to preform certain tasks.
• Forward any customer complaint that cannot be handled to a member of management.
• Will need to work other departments and preform other tasks based off the need of the company
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Requirements

• Must be 18 years or older
• Must work every other weekend
• May require up to two week night shifts
• Small engine repair (preferred)

Pay

Pay for this position is highly negotiable. Fully based on previous experience and previous Stihl certifications.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.