Steward - Stewarding

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Bristol seeks an Executive Steward to oversee the staff responsible for the cleanliness of the kitchen(s) and other food preparation areas. You will manage inventory, equipment, and item handling to support the entire food and beverage operation.

The role requires leadership of kitchen staff, budgeting, and adherence to health inspections, with a focus on efficient department operations and guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• 5–10 years stewarding supervisor experience preferred.
• Must obtain licenses/regulations as required by law and Virginia Lottery Gaming.

Responsibilities

• Oversee staff responsible for kitchen cleanliness and food prep areas.
• Manage inventory control, kitchen equipment, and item management.
• Maintain department standards, budgeting, and staffing to ensure efficient operation.
• Direct back-of-house cleanliness across main kitchen, storage, and washing areas.

Skills

Staff management

Budgeting

Guest service

Training

Communication

Shift flexibility

Education

High school diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY

The incumbent in this position oversees the staff responsible for the cleanliness of the kitchen(s) or other food preparation areas. Executive Steward is responsible for inventory control, kitchen equipment and item management. Oversees the food and beverage organization as well as provides clean service ware and utensils for the entire food and beverage operation under the supervision of the Executive Sous Chef.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Hires, trains, motivates, evaluates, and manages food and beverage staff to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
• Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
• Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
• Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens, and silver which also includes visual inspection to ensure cleanliness and safe transportation.
• Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

NON-ESSENTIAL FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

This knowledge and these abilities are typically acquired through a completion of a high school diploma or equivalent, and a minimum of 5 to 10 years’ experience as a Stewarding Supervisor; or equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain valid licenses / certifications per Federal, State and Virginia Lottery Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF

• Pertinent federal, state, and local laws, codes, and regulations.
• All operations of the Stewards’ Department.
• Demonstrated organizational skills, budgeting experience and full understanding of financials.

ABILITY TO

• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Tie training to the organization’s strategic goals.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Review and comprehend all necessary documentation.
• Inspect and maintain all areas for which responsible.
• Stock and retrieve supplies as needed.

PAY RANGE

$14 - $19/Hourly