Supervisor, Facilities

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 46,000 - 59,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Maintenance Supervisor to oversee daily operations of general maintenance mechanics and trades on the assigned shift, handling corrective, emergency, and preventive projects.

You will supervise engineers, inspect sites, prepare reports, maintain safety standards, coordinate with other departments to minimize guest interruption, and train staff. Flexible shifts and casino environment experience preferred.

Qualifications

• High school diploma or trade school certificate preferred.
• 1–3 years in commercial/industrial facilities maintenance.
• 1–3 years casino environment strongly preferred.

Responsibilities

• Supervise and coordinate daily operations of maintenance team.
• Inspect sites and ensure timely completion of projects.
• Maintain safety standards and respond to emergencies.
• Prepare technical reports and maintain logs.
• Coordinate projects to minimize guest disruption.
• Train team members and enforce casino policies.

Skills

Team supervision

Guest relations

Communication

Safety compliance

Education

High school diploma or trade school

Trade school certificate

Tools

Power tools

Saws

Drills

Planers

Air tools

Blueprints reading

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Position Summary

Supervise and coordinate daily operations of general maintenance mechanics and trades people on assigned shift, relative to corrective, emergency, and preventive maintenance projects.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Supervise, assign jobs, and ensure timely completion of projects by Engineers.
• Perform routine field inspections on-site and at off-site locations.
• Prepare technical reports and maintains logbooks as required.
• Maintain and apply knowledge of applicable fire, health, safety and environmental standards, as well as relevant state, local, and national codes.
• React in a timely manner to emergency situations.
• Coordinate maintenance and modification projects with appropriate department to ensure minimal guest interruption.
• To oversee the supervision of maintenance and repair of Casino facilities and equipment.
• Instruct and train others as appropriate.
• Adhere to all Casino Policies and Procedures.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform all other related and compatible duties as assigned, related and non-related.
• Promote positive employer/public relations at all times. Interact with internal departments as appropriate.
• Other duties as assigned.

Non-essential Job Functions

• Attend seminars when needed.

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or trade school certificate preferred. One (1) to three (3) years’ experience in commercial / industrial facilities maintenance preferred. One (1) to three (3) years’ experience in a casino environment strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty‑one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience opening new properties/outlets strongly preferred.

Knowledge Of

• Reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Creating, reading, and interpreting documents such as vessel schematics, blueprints, construction drawings and policy and procedure manuals.
• Writing routine reports and correspondence.
• Speaking effectively before large groups of guests or team members of the organization.

Ability To

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Train Team Members as required.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Work with a wide range of power tools, saws, drills, planers, and air tools as well as basic hand tools.
• Review and comprehend all necessary documentation.
• Ability to read blueprints.
• Occasionally work in high, precarious places such as on roofs or scaffolding.
• Respond to service calls in efficient manner.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Pay Range

$45,600 - $59,300/Salary