Steward - Stewarding

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Bristol is seeking an Executive Steward to oversee the staff responsible for the cleanliness of the kitchen and food preparation areas. The role manages inventory control, kitchen equipment, and item management, and supports the food and beverage operation under the supervision of the Executive Sous Chef.

Responsibilities include hiring, training, motivating, evaluating and managing food and beverage staff; maintaining department standards and budgets; ensuring health inspection

Qualifications

• High school diploma or equivalent with 5–10 years’ experience as a Stewarding Supervisor.
• Valid licenses/certifications per Federal, State and Virginia Lottery Gaming regulations.
• Background check and drug screening required.
• Must be at least 21 years of age.
• Ability to work holidays, weekends and flexible shifts.

Responsibilities

• Lead and develop food and beverage staff to provide guest service excellence.
• Manage department standards, guidelines and budgeting while planning staffing.
• Direct back‑of‑house cleaning and inventory of china, glassware, linens and silver.
• Control equipment storage and issuance for the F&B department.
• Attend meetings and complete follow‑ups as assigned.
• Ensure health inspection readiness and compliance.

Skills

Staff management

Budgeting

Training & development

Health & safety compliance

Communication skills

Education

High school diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

The incumbent in this position oversees the staff responsible for the cleanliness of the kitchen(s) or other food preparation areas. Executive Steward is responsible for inventory control, kitchen equipment and item management. Oversees the food and beverage organization as well as provides clean service ware and utensils for the entire food and beverage operation under the supervision of the Executive Sous Chef.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Hires, trains, motivates, evaluates, and manages food and beverage staff to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
• Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
• Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
• Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens, and silver which also includes visual inspection to ensure cleanliness and safe transportation.
• Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a completion of a high school diploma or equivalent, and a minimum of 5 to 10 years’ experience as a Stewarding Supervisor; or equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain valid licenses / certifications per Federal, State and Virginia Lottery Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• All operations of the Stewards’ Department.
• Demonstrated organizational skills, budgeting experience and full understanding of financials.

ABILITY TO:

• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Tie training to the organization’s strategic goals.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Review and comprehend all necessary documentation.
• Inspect and maintain all areas for which responsible.
• Stock and retrieve supplies as needed.

PAY RANGE:

$14 - $19/Hourly