Steward III - [S]

Callaway Resort & Gardens; Pine Mountain (GA); On-site; USD 17,000 - 28,000; Full time

Job summary

Callaway Resort & Gardens seeks a service‑oriented team member to support multiple venues and outlets across the property. You will assist culinary staff with kitchen cleanliness and uphold grooming standards while maintaining a flexible schedule for days, nights, weekends, and holidays.

A strong focus on guest service and safety is essential. Responsibilities include leading a team when needed, resolving guest issues calmly, attending trainings, and complying with Callaway standards to ensure

Qualifications

• Stewarding/cleaning background is a plus.
• Experience with food and beverage or resort/hotel back-of-house is a plus.

Responsibilities

• Motivate and lead a team to deliver guest service.
• Resolve guest issues calmly and effectively.
• Maintain high standards of personal appearance and grooming.
• Assist culinary staff with kitchen cleanliness.
• Attend meetings and trainings as required.
• Comply with safety standards and regulations.

Skills

Lead a team

Guest service

High-pressure environments

Active listening

Education

Steward/cleaning background

Truck driving experience

Job description

Responsibilities and Duties

• Approach all encounters with guests and hosts in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Must have knowledge of department health standards or ability to learn.
• Comply with Callaway standards and regulations to encourage safe and efficient operations at all time.
• Must have knowledge of specific food and beverage as well as various other product information or have the ability to learn.
• Must work well with Team.
• Be able to work well in high-pressure situations while maintaining composure.
• Maintain high standards of personal appearance and grooming to include wearing a name tag, and proper uniform.
• Comply at all times with standards and regulations to encourage safe and efficient operations
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.
• Must be able to ASSIST culinary staff with cleanliness of the kitchen in all areas.

Education & Experience

• Previous Steward or cleaning background a plus
• Previous food and beverage / resort/ hotel back of the house knowledge a plus
• Previous truck driving a plus (for moving events across property)

Physical requirements

• Must be able to lift or move at least 25lbs regularly.
• Must be able to work in any weather conditions.
• Must be able to work a flexible schedule of days, nights, weekends, and holidays.

Skills

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• This position's responsibility span over multiple Venues and Outlets you must be able to work in various locations without issue.