Stewarding Supervisor (Evening Shift - Full Time)

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Employee assistance program

Paid time off

401(k) with company match

Job summary

Terranea Resort seeks a Stewarding Supervisor to oversee, train and inspect Stewarding staff, ensuring all procedures meet hotel standards and guest needs are met throughout the shift. You will supervise staff performance, coordinate breaks, and communicate changes to assignments as needed.

The role emphasizes maintaining cleanliness, safety, and efficient operations in a fast-paced hotel environment, with a focus on teamwork and guest satisfaction.

Qualifications

• Fluency in English (verbal and non-verbal).
• Knowledge of cleaning techniques and equipment.
• Basic arithmetic skills.
• High school diploma or equivalent.
• Valid Driver’s License.

Responsibilities

• Supervise and train Stewarding staff to hotel standards.
• Maintain cleanliness, sanitation, and organization of work areas.
• Respond to guest needs and resolve complaints.
• Coordinate staff breaks and shift assignments.
• Notify management of supply needs and report issues.

Skills

English fluency

Cleaning techniques

Chemical handling

Communication

Team leadership

Time management

Education

High school diploma or equivalent

Job description

The Stewarding Supervisor will supervise, train and inspect the performance of assigned Stewarding staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guest.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignments for Stewarding staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify situations which compromise the department's standards and delegate the resolutions of the situations.
• Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
• Inspect cleanliness and organization of storage areas. Assign designated personnel to rectify any deficiencies.
• Check work stations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
• Monitor and maintain designated par levels of operating equipment.
• Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation.
• Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage.
• Monitor and maintain pest control requirements in accordance with Hotel standards.
• Coordinate and assist with Banquet function requirements as assigned.
• Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
• Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Respond to all pages by beeper promptly.
• Document pertinent information in department log book.
• Ensure all staff assignments are completed before staff sign out.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.

Additional Duties & Responsibilities

• Assist the Executive Steward as assigned
• Attend designated meetings.
• Stock Stewarding supplies.
• Coordinate and assist with inventories as assigned.

Qualifications

• Knowledge of proper cleaning techniques, requirements and use of equipment/machinery.
• Knowledge of proper chemical handling.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and direction.
• Compute basic arithmetic.
• Ability to:
  • satisfactorily communicate in English with management and co-workers to their understanding
  • enforce hotel’s standards, policies and procedures with assigned staff
  • prioritize and organize work assignments, delegate work
  • direct performance of assigned staff and follow up with corrections where needed
  • motivate assigned staff and maintain a cohesive team
  • ascertain staff training needs and provide such training
  • be a clear thinker in pressure situations and exercise good judgment
  • focus attention on details
  • operate designated machinery
  • remain extremely alert while operating machinery
  • ensure security of storage room access and hotel property
  • work without direct supervision
• Endure various physical movements throughout the work areas.
• Remain in stationary position for 4 to 6 hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

Experience, Education, & Licensure

• High school graduate or equivalent vocational training certificate, some college.
• Previous guest relations training preferred
• 3 years’ experience in food service janitorial position.
• Food Handler’s Certification
• Valid Driver’s License

Compensation

Base Pay Start Rate: $27.72/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!