Steward Associate

Steward; United States; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development opportunities

Global career opportunities

Paid parental leave

Job summary

Rosewood Calistoga is seeking a Steward associate to oversee the day-to-day operation of the Stewarding Department, ensuring cleanliness, sanitation, and equipment maintenance across kitchens, restaurants, bars, meetings and events, and back-of-house areas.

You will report to the Executive Steward and collaborate with Culinary, Food & Beverage, Engineering, Housekeeping and other departments to support seamless hotel operations, while meeting Rosewood brand standards in a ultra-luxury setting.

Qualifications

• Minimum four years of relevant experience with leadership responsibilities.
• Experience in a luxury or ultra-luxury hotel environment preferred.
• High school diploma or equivalent required.
• Current and valid Food Handler’s Card required.
• Must be able to communicate clearly in English.

Responsibilities

• Oversee day-to-day operation of the Stewarding Department and maintain high cleanliness and sanitation standards.
• Support across kitchens, restaurants, bars, meetings/events, and back-of-house areas.
• Report to the Executive Steward and collaborate with Culinary, F&B, Engineering, Housekeeping, and other departments.

Skills

Leadership

Team coordination

Education

High school diploma or equivalent

Tools

Food Handler’s Card

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

At Rosewood Calistoga, the Stewarding team plays an essential role in supporting the rhythm, quality, and operational excellence of our culinary and food and beverage experiences. Working across kitchens, restaurants, bars, meetings and events, and back-of-house areas, the team maintains exceptional standards of cleanliness, sanitation, organization, and care.

As a Steward associate, you will report to the Executive Steward and Assistant Steward manager and collaborate closely with Culinary, Food & Beverage, Engineering, Housekeeping, and other operating departments to support seamless hotel operations.

YOUR ROLE

The Steward associate oversees the day-to-day operation of the Stewarding Department, ensuring the highest standards of cleanliness, sanitation, hygiene, equipment maintenance, and operational support are consistently maintained in line with Rosewood brand standards and the expectations of an ultra-luxury environment. A strong operational presence is maintained across all kitchens, restaurants, bars, meeting and events operations, and back-of-house areas to ensure seamless support of hotel operations.

HOW YOU’LL MAKE THE PLACE

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level daily.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests and associate’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Always comply with local health and food safety rules and regulations and guidelines.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain cleanliness and organization of supply/storage closets; remove trash; wipe down shelves/counters; clean floors; remove items that do not belong and place them in correct areas.
• Use designated chemicals, supplies, and equipment to clean various F&B and culinary surfaces (brooms, mops, strippers, buffers, etc.). Never use unapproved / unauthorized or prohibited products or equipment’s under any circumstances.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas at all the time
• Use correct cleaning and sanitizing procedure while handling cleaning and sanitizing of all type of kitchen equipment’s and utensils.
• Set up and organize workstation with designated supplies and equipment; report shortages to supervisor. Replenish as needed throughout the shift.
• Check the working condition of dishwashing machines and other cleaning aids in accordance with specifications; rectify any deficiencies.
• Organize bussing stations that are compliance with DECOY ware washing managing system
• Handle all OS&E inventories carefully to prevent breakage and loss. Always follow the instructions provided by the manufacturer i.e. handwashing only items to be washed only by hands.
• Monitor usage of dishwashing machine and chemicals to maximize consumption of water and chemicals.
• Maintain cleanliness and working condition of garbage disposal and storage facilities
• Breakdown and clean dishwashing machine and work areas.
• Clean and sanitize pots, pans, utensils and other kitchen equipment.
• Stock essential supplies require for daily cleaning and sanitizing operations
• Clean spills in kitchen and work areas immediately.
• Transport all type of trash from Kitchen and F&B areas to waste storage facility Adhere to recyclable collection storage and disposal based on the local regulations and guidelines
• Set up mobile cooking stations, bussing stations during banquet events as per the needs of the location and the type of the events.
• Set up equipment on buffet tables as directed for specified functions. Set up buffet equipment’s and utensils as required based on the event portfolio.
• Assist the culinary team with external catering events as required to ensure Guest satisfaction.
• Transport soiled wares from Banquet service area to dishwashing station and assist Dishwasher in breaking downall trays/carts.
• All other duties as required.

COULD THIS BE YOU?

• You are a hands-on and organized leader who takes pride in maintaining exceptional cleanliness, sanitation, and operational standards.
• You bring a minimum of four years of relevant experience, including strong leadership experience in a similar position.
• Experience within a luxury or ultra-luxury hotel or resort environment is preferred.
• You have a high school diploma or an equivalent combination of education and relevant work experience.
• You hold a current and valid Food Handler’s Card.
• You understand food safety, HACCP practices, chemical handling, sanitation procedures, machinery operation, and safe working practices.
• You are comfortable managing multiple priorities, meeting deadlines, and adjusting staffing and resources according to business needs.
• You are attentive to detail and able to work with accuracy, consistency, and sound judgment in a fast-paced environment.
• You communicate clearly, remain composed under pressure, and work collaboratively across departments.
• You are passionate, dedicated, patient, persistent, and committed to creating an environment built on trust, respect, teamwork, and open communication.
• You are able to speak, read, and write English.
• You can meet the physical requirements of the role, including transporting up to 50 pounds and working in an active kitchen environment with heat, cold, slippery surfaces, machinery, and cleaning equipment.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture, and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion strategy helps put these principles into practice.

Pay Transparency

The pay rate for this position is $29.00 per hour. This is the pay for this position that the company reasonably expects to pay. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.