Senior Enterprise Program Manager - Agile, CRM & ServiceNow

TechDigital Group; Santa Clara (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a seasoned project program manager with over 15 years of experience to lead enterprise software application development programs. This role involves driving value creation and optimizing program efficiency through innovative process enhancements. The ideal candidate will excel in managing diverse teams and fostering collaboration, with a strong emphasis on Agile methodologies and effective communication. Join a dynamic environment where your leadership will directly impact program success and profitability, while you navigate complex stakeholder relationships and ensure seamless delivery of high-performance outcomes.

Qualifications

• 15+ years in project program management with enterprise software focus.
• Experience leading multiple scrum teams and guiding senior professionals.

Responsibilities

• Drive value creation and optimize program efficiency through enhancements.
• Build relationships with stakeholders for smooth program integration.

Skills

Project Program Management

Enterprise Software Application Development

CRM Implementation

Agile Methodologies

Communication Skills

Problem Solving

Conflict Resolution

Active Listening

Time Management

Interpersonal Skills

Education

Agile Scrum Master Certification

Tools

ServiceNow

Job description

Job Description/ Responsibilities
Job Summary
Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Must Have's:
1. Lab system life cycle management
2. Lab system vendor handling
3. Lab system business processes understanding in pharmaceutical regulatory environment

Roles & Responsibilities
Lab System Lifecycle Management:
Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
Ensure compliance with SDLC CSV GxP and regulatory standards
Handle system upgrades patching backup archival and audit readiness
Lab System Vendor Handling:
Act as point of contact for vendors for installation support and issue resolution
Coordinate maintenance upgrades and ensure SLA and regulatory compliance
Manage vendor deliverables documentation and escalation handling
Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards
Collaborate with QA IT and lab teams to support audits and process improvements

Key Skills & Expertise

• Good Knowledge and understanding on the GXP.
• Good knowledge of Computer System Validation.
• Good understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems.
• Strong problem-solving and communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
• Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.

Job Duties:
• Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
• User Management Activities (E.g: User Creation, Modification & Deletions etc.)
• Hardware related PC/Network – Coordination with Desktop support team
• Vendor communications, coordination during the System Hardware failures & any other Maintenances
• Backup of the Standalone and Benchtop systems on regular basis
• Application Software upgrades on the standalone systems.
• Onboarding and off boarding Lab systems
• Monthly patching coordination.
• Backup & Restoration for the Lab systems
• Lac/es Configuration
• Update SOPs/ WIs
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
• Help maintain audit trails and support data archival processes.
• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
• Participate in cross-functional meetings to improve lab workflows and system performance.
• Support Audits Queries from the LAB IT side.

Education:
• Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
• 8+ years of experience in a laboratory or IT support role.