Sterile Processing Quality Improvement Leader

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Educational Assistance Program

Paid Time Off programs

Health and welfare benefits (medical,‑

Defined contribution retirement plans

Job summary

Advocate Health is seeking a Quality Improvement Lead to advance patient care quality across Wake Forest Baptist Medical Center and affiliated sites. The role emphasizes LEAN methods, data-driven improvement, and cross-functional collaboration to drive standardization and safety.

You will evaluate workflow, guide improvement plans, and mentor teams to implement evidence-based changes. A healthcare quality background and change-management experience are essential for success.

Qualifications

• Bachelor's degree in health related field or industrial engineering; Master's degree preferred or equivalent experience.
• Four years' experience in health care setting with minimum of three years' experience in quality improvement, process improvement, change management, etc.
• Certification in Health Care Quality (CPHQ), Six Sigma or other health quality certification preferred.

Responsibilities

• Evaluates performance through assessment of workflow efficiency, competency of staff, utilization of resources, safety and compliance.
• Develops and facilitates implementation of improvement plans following the IHI Model for Improvement and LEAN.
• Works closely with select departments to identify and prioritize opportunities for improvement
• Analyzes data for patterns and trends in care delivery; discovers root causes for specific patient care trends and for critical event analysis (i.e., Root Cause Analysis, Failure Modes and Effects Analysis). Translates data into actionable information (using data to drive change).
• Disseminates/displays data using common performance improvement tools (e.g., run charts, histograms). Maintains trended reports and summaries of key findings.
• Translates findings and outcomes and recommend strategies for early intervention and health/disease management, new programs, workflow and operational improvement activities. Assists in facilitating changes and improvements based on the data.
• Assures all staff have the education and resource material needed to facilitate the change.
• Ensures administration, staff and providers are aware of performance in relation to the desired performance level, and the evidence base for the measure. Disseminates information via corporate meetings, flyers, email, SharePoint and in personalized office training classes.
• Collaborates with select teams to increase the number of practices/providers with NCQA recognition for Patient-Centered Medical Home (PCMH), Diabetes, Heart and Stroke, and others. Ensures those already recognized maintain their recognition status.
• Assures that improvement activities are documented and reported within the organization and externally as appropriate.
• Highlights results and accomplishments of QI initiatives.
• Demonstrates problem solving, leadership, conflict management and team building skills in order to ensure a productive work environment and achievement of goals.
• Aligns efforts with other departments to increase the likelihood of achieving our common goals.
• Collaborates with leadership and staff to create policies and procedures that ensure excellent quality care and minimize harm to the patient.
• Attends meetings, conferences and trainings related to continuous improvement.

Skills

Quality improvement

LEAN

Six Sigma

Change management

Data analysis

Project management

Staff development

Education

Bachelor's degree in health related field or industrial engineering

Master's degree preferred or equivalent work experience

Job description

Advocate Health is seeking a Quality Improvement Lead to advance patient care quality across Wake Forest Baptist Medical Center and affiliated sites. The role emphasizes LEAN methods, data-driven improvement, and cross-functional collaboration to drive standardization and safety.

You will evaluate workflow, guide improvement plans, and mentor teams to implement evidence-based changes. A healthcare quality background and change-management experience are essential for success.